Customer Experience & Order Coordinator

MCC; Neenah (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Full benefits package: medical, dental

Paid holidays and floating holidays

Growth opportunities within Customer,

Team-oriented culture and continuous改善

Job summary

MCC, the global leader in premium labels, is seeking a Customer Service professional to help brands stand out and deliver world‑class service. You’ll work in a high‑tech manufacturing environment, coordinating customer orders and ensuring accurate, timely information.

This role offers growth opportunities across multiple departments and a path to a strong, long‑term career. You’ll collaborate with Operations, Planning, Quality, Sales and others to keep orders on track, resolve issues quickly,

Responsibilities

• Deliver outstanding customer service.
• Serve as primary point of contact for assigned customers and provide accurate, timely order/shipment information.
• Manage each order from entry through shipment, coordinating with internal teams to keep things moving smoothly.
• Investigate customer needs and provide the best possible solution beyond the immediate question.
• Communicate proactively with updates and issue resolution.

Job description

MCC, the global leader in premium labels, is seeking a Customer Service professional to help brands stand out and deliver world‑class service. You’ll work in a high‑tech manufacturing environment, coordinating customer orders and ensuring accurate, timely information.

This role offers growth opportunities across multiple departments and a path to a strong, long‑term career. You’ll collaborate with Operations, Planning, Quality, Sales and others to keep orders on track, resolve issues quickly,