Customer Service Representative

MCC; Algoma (WI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k)

Job summary

MCC is seeking a Customer Service professional in Algoma, Wisconsin, to deliver outstanding service, manage orders end-to-end, and coordinate with multiple internal teams. The role emphasizes accurate information, timely updates, and proactive problem resolution to ensure customer satisfaction.

You will gain deep product knowledge, collaborate across departments, and contribute to a high‑performing team in a growing, high‑tech manufacturing environment.

Qualifications

• Experience in order processing and customer service.
• Strong communication and problem-solving skills.
• Ability to collaborate with multiple departments to ensure customer satisfaction.

Responsibilities

• Deliver outstanding customer service and act as the primary point of contact for assigned customers.
• Manage each order from entry through shipment, coordinating with internal teams to ensure smooth processing.
• Investigate customer needs, look beyond the immediate question, and provide the best possible solution.
• Communicate proactive updates, resolve issues quickly, and guide customers on next steps.
• Develop a solid understanding of MCC’s products, processes, systems and service model.
• Support collaboration across the plant and contribute to a positive team environment.

Skills

Customer service

Order entry

Problem solving

Communication

Job description

Build your Career with an Industry Leader

As the global leader of premium labels, MCC helps brands stand out in competitive markets and inspire positive consumer experiences. Backed by over a century of printing experience, MCC is focused on the future by developing consumer-driven innovations and sustainable packaging solutions. Working for our team, you can truly make a difference.

Help deliver the world‑class service MCC is known for.

Our Customer Service team plays a critical role in supporting our customers, coordinating their orders, and ensuring they receive the information they need quickly, accurately, and professionally. You’ll work closely with multiple departments, develop deep product and customer knowledge, and help keep our operations running smoothly.

If you enjoy solving problems, staying organized, and creating positive experiences for others, this is an opportunity to build a strong career in a growing, high‑tech manufacturing environment.

Why You’ll Love Working at MCC

• Competitive pay
• Full benefits package: medical, dental, vision, disability, life insurance, and 401(k)
• Paid holidays including New Year’s, Memorial Day, July 4th, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, Christmas Day, and two floating holidays
• Growth opportunities within Customer Service, Quality, Operations, or Account Management
• A team culture built on collaboration, support, and continuous improvement

What You’ll Do

• Deliver Outstanding Customer Service
• Serve as the primary point of contact for assigned customers, ensuring they receive accurate, timely information about their purchase orders and shipments.
• Manage each order from entry through shipment, partnering closely with internal teams to ensure everything moves through the process smoothly.
• Investigate customer needs and look beyond the immediate question to understand the bigger picture and provide the best possible solution.
• Communicate proactive—providing updates, resolving issues quickly, and helping customers anticipate next steps.
• Develop a strong understanding of MCC’s products, manufacturing processes, systems and service model.
• Support Collaboration Across the Plant (includes all GRE - Radius item creation, WebCenter proofing and proof distribution, submitting RFQs to Estimating for existing work)
• Work closely …
• Contribute to a positive team environment and assist teammates as needed to meet plant goals.
• Recognize differing perspectives and adapt your communication and approach to support productive teamwork.

Key Performance Expectations

• Accuracy: Correct and complete entry of orders and releases.
• Volume: Efficient processing of order volumes within expected timelines.
• Timeliness: Prompt execution of all order and release activities to ensure customer expectations are met.