Customer Experience Specialist — Orders & Shipments

MCC; Algoma (WI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k)

Job summary

MCC is seeking a Customer Service professional in Algoma, Wisconsin, to deliver outstanding service, manage orders end-to-end, and coordinate with multiple internal teams. The role emphasizes accurate information, timely updates, and proactive problem resolution to ensure customer satisfaction.

You will gain deep product knowledge, collaborate across departments, and contribute to a high‑performing team in a growing, high‑tech manufacturing environment.

Qualifications

• Experience in order processing and customer service.
• Strong communication and problem-solving skills.
• Ability to collaborate with multiple departments to ensure customer satisfaction.

Responsibilities

• Deliver outstanding customer service and act as the primary point of contact for assigned customers.
• Manage each order from entry through shipment, coordinating with internal teams to ensure smooth processing.
• Investigate customer needs, look beyond the immediate question, and provide the best possible solution.
• Communicate proactive updates, resolve issues quickly, and guide customers on next steps.
• Develop a solid understanding of MCC’s products, processes, systems and service model.
• Support collaboration across the plant and contribute to a positive team environment.

Skills

Customer service

Order entry

Problem solving

Communication

Job description

MCC is seeking a Customer Service professional in Algoma, Wisconsin, to deliver outstanding service, manage orders end-to-end, and coordinate with multiple internal teams. The role emphasizes accurate information, timely updates, and proactive problem resolution to ensure customer satisfaction.

You will gain deep product knowledge, collaborate across departments, and contribute to a high‑performing team in a growing, high‑tech manufacturing environment.