Customer Experience & Order Specialist

MCC; Spring Mill (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Disability insurance

Life insurance

401(k)

Job summary

MCC, a global leader in premium labels, is seeking a Customer Service professional to support assigned customers, coordinate their orders, and provide accurate, timely information about purchases and shipments.

You will work closely with Operations, Planning, Quality, and Sales to move orders through entry to shipment, investigate customer needs beyond the initial question, and communicate proactively to ensure a positive experience.

Qualifications

• Experience in customer service or call center preferred.
• Strong organizational and problem-solving skills.
• Clear, proactive communication with cross-functional teams.

Responsibilities

• Deliver outstanding customer service to assigned customers.
• Serve as the primary point of contact for order and shipment information.
• Manage orders from entry through shipment with internal teams to ensure smooth flow.
• Investigate customer needs and provide best solutions beyond the initial question.
• Communicate proactively with customers; provide updates and set expectations.
• Develop a deep understanding of MCC’s products and service model.
• Collaborate with Operations, Planning, Quality, Sales to keep orders on track.
• Contribute to a positive team environment and assist teammates as needed.
• Adapt communication style to different perspectives to support productive teamwork.

Job description

MCC, a global leader in premium labels, is seeking a Customer Service professional to support assigned customers, coordinate their orders, and provide accurate, timely information about purchases and shipments.

You will work closely with Operations, Planning, Quality, and Sales to move orders through entry to shipment, investigate customer needs beyond the initial question, and communicate proactively to ensure a positive experience.