Senior Customer Service Specialist: Customer Experience

PPC Flex Company; Oak Creek (WI); On-site; USD 28,000 - 37,000; Full time

Job summary

SG&A Oak Creek, WI is seeking a Customer Service Specialist to manage customer orders from entry to delivery and to mentor the service team. The role emphasizes problem solving, strong customer relationships, and cross-functional collaboration with Sales and Supply Chain.

You will handle CRM data, report on orders, and participate in process improvements while supporting a fast-paced manufacturing environment.

Qualifications

• Ability to provide exceptional customer-facing communication and listening skills.
• Experience with Salesforce CRM or similar CRM platforms is preferred.
• Comfortable working in a fast-paced manufacturing environment with urgency.

Responsibilities

• Own customer orders end-to-end, ensuring accuracy, pricing, lead times, and on-time delivery.
• Proactively review open orders and communicate changes before customers have to ask.
• Create shipping releases and manage expedited shipments when needed.
• Process returns, credits, samples, and pricing requests with speed and accuracy.
• Lead customer meetings focused on open orders, inventory, and service performance.

Skills

Customer service

Communication

CRM

Sales support

Problem solving

Tools

Salesforce CRM

Job description

SG&A Oak Creek, WI is seeking a Customer Service Specialist to manage customer orders from entry to delivery and to mentor the service team. The role emphasizes problem solving, strong customer relationships, and cross-functional collaboration with Sales and Supply Chain.

You will handle CRM data, report on orders, and participate in process improvements while supporting a fast-paced manufacturing environment.