Customer Experience Specialist (Order & Support)

Express Employment Professionals - Cincinnati East; Joplin (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

Holiday Pay

401(k) Retirement Savings Plan

Vacation Pay

Life Insurance

Referral Bonuses

Job summary

Express Employment Professionals of Joplin is seeking a friendly and organized Customer Service Representative to assist customers, process orders, and provide exceptional service in person and over the phone. You will take orders, verify details, and maintain neat records while collaborating with colleagues to ensure timely fulfillment.

The role emphasizes strong communication, attention to detail, and the ability to multitask in a fast-paced environment.

Qualifications

• Strong communication and customer service skills.
• Basic computer and data entry experience.
• Excellent attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Professional and friendly demeanor.
• Previous customer service or order-entry experience is preferred but not required.

Responsibilities

• Take customer orders and ensure information is accurate.
• Enter and process orders in a timely manner.
• Assist customers with product inquiries and order-related questions.
• Answer incoming phone calls and direct them as needed.
• Provide excellent customer service and build positive customer relationships.
• Maintain accurate records and documentation of customer orders.
• Work with team members to ensure orders are completed efficiently and correctly.

Skills

Customer service

Data entry

Attention to detail

Multitasking

Tools

Basic computer

Job description

Express Employment Professionals of Joplin is seeking a friendly and organized Customer Service Representative to assist customers, process orders, and provide exceptional service in person and over the phone. You will take orders, verify details, and maintain neat records while collaborating with colleagues to ensure timely fulfillment.

The role emphasizes strong communication, attention to detail, and the ability to multitask in a fast-paced environment.