Customer Experience Specialist: Onsite Support & Growth

Access Systems - Sales & Administration; Waukee (IA); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) matching

Continuous training opportunities

Company events and team events

Onsite gym and campus amenities

Job summary

Access Systems - Sales & Administration in Waukee, IA is seeking a Customer Experience Specialist to support customers and ensure a consistent, high-quality experience. This role focuses on communication, follow-up, and moving day-to-day requests forward.

You will connect with customers by phone and email for check-ins and updates, and collaborate with Account Managers to keep follow-up and communications steady.

Qualifications

• 1-3 years of experience in customer service, administration, or office support.
• Ability to manage multiple customer requests and follow through to resolution.
• Strong attention to detail when documenting customer interactions and updates.

Responsibilities

• Support customer communication and follow-up tied to quotes, orders, and ongoing requests.
• Connect with customers by phone and email for check-ins, updates, and routine needs.
• Partner with Account Managers to help coordinate follow-up and keep communication consistent.
• Maintain accurate customer records and activity notes in our systems.

Skills

Customer service

Communication

Organization

Multitasking

Job description

Access Systems - Sales & Administration in Waukee, IA is seeking a Customer Experience Specialist to support customers and ensure a consistent, high-quality experience. This role focuses on communication, follow-up, and moving day-to-day requests forward.

You will connect with customers by phone and email for check-ins and updates, and collaborate with Account Managers to keep follow-up and communications steady.