Customer Experience Specialist

Access Systems - Sales & Administration; Waukee (IA); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) matching

Continuous training opportunities

Company events and team events

Onsite gym and campus amenities

Job summary

Access Systems - Sales & Administration in Waukee, IA is seeking a Customer Experience Specialist to support customers and ensure a consistent, high-quality experience. This role focuses on communication, follow-up, and moving day-to-day requests forward.

You will connect with customers by phone and email for check-ins and updates, and collaborate with Account Managers to keep follow-up and communications steady.

Qualifications

• 1-3 years of experience in customer service, administration, or office support.
• Ability to manage multiple customer requests and follow through to resolution.
• Strong attention to detail when documenting customer interactions and updates.

Responsibilities

• Support customer communication and follow-up tied to quotes, orders, and ongoing requests.
• Connect with customers by phone and email for check-ins, updates, and routine needs.
• Partner with Account Managers to help coordinate follow-up and keep communication consistent.
• Maintain accurate customer records and activity notes in our systems.

Skills

Customer service

Communication

Organization

Multitasking

Job description

Job Type: Full-Time
Job Location: Onsite – Waukee Office
Hours: Monday-Friday, 8am-5pm

Access Systems, a dynamic and fast-growing company, is hiring a Customer Experience Specialist, to support our customers and ensure consistent, high-quality experience. This is a customer-facing support role focused on communication, follow-up, and keeping day-to-day requests moving. Compensation up to $23/hour based on experience.

What You’ll Be Doing:

• Support customer communication and follow-up tied to quotes, orders, and ongoing requests.
• Connect with customers by phone and email for check-ins, updates, and routine needs.
• Partner with Account Managers to help coordinate follow-up and keep communication consistent.
• Maintain accurate customer records and activity notes in our systems.

What We’re Looking for:

• 1-3 years of experience in customer service, administration, or office support.
• Ability to manage multiple customer requests and follow through to resolution.
• Strong attention to detail when documenting customer interactions and updates.

Join Our Team and Enjoy:

• Full Benefits Package, including Medical, Dental, and Vision Insurance.
• Matching 401(k) Retirement Savings Plan.
• Continuous Training Opportunities and Career Advancement.
• Company Events, Team Events, Holiday Banquets, and Incentive Trips.
• Position located in our state-of-the-art campus in Waukee that includes an onsite gym, employee lounge, and much more.

At Access, we prioritize what matters most to your career: stability, a fast-paced environment, constant learning, and a driven team focused on success. As a consistent Top Workplace with an employee‑centric culture, we genuinely care about our people and provide transparent leadership with a growth‑oriented vision. Join our Midwest‑based company, founded in 1986, which has evolved into one of the largest independent technology dealers, offering the resources and rewards of a larger organization while maintaining the close‑knit feel of a smaller company. Our culture fosters a perfect blend of ambition and playfulness, empowering our team members to achieve personal and professional growth while enjoying the journey. With competitive salaries, comprehensive benefits, a matching 401K retirement savings plan, continuous training opportunities, and clear paths for career advancement, Access Systems is the right fit for your career aspirations.