Customer Care Assistant — Frontline Support & Growth

Access Systems, Inc.; Des Moines (IA); On-site; USD 23,866 - 33,992; Full time

Benefits offered by this job

Full Benefits Package

Matching 401(k) Retirement Savings Plan

Continuous Training Opportunities

Company Events and Incentive Trips

Job summary

Access Systems, Inc. is seeking a Full-Time Customer Care Representative for their Waukee Office. You will be the first point of contact for our customers, assisting with various requests and ensuring they feel informed and supported. The position requires excellent communication skills and the ability to handle customer concerns effectively. We offer a full benefits package, including medical, dental, vision insurance, and continuous training opportunities. Join our dynamic team in a state-of-the-art facility.

Qualifications

• 1-3 years of office experience preferred.
• Excellent verbal and written communication skills in all customer interactions.
• Ability to think on feet when working with customers.

Responsibilities

• Be the first point of contact for customers, handling phone and email communication.
• Proactively reach out to customers regarding service updates.
• Partner closely with sales and service teams for seamless communication.
• Stay calm and solution-focused when concerns arise.
• Capture customer feedback and share insights for improvement.

Skills

Excellent verbal and written communication

Office experience

Problem-solving ability

Job description

Access Systems, Inc. is seeking a Full-Time Customer Care Representative for their Waukee Office. You will be the first point of contact for our customers, assisting with various requests and ensuring they feel informed and supported. The position requires excellent communication skills and the ability to handle customer concerns effectively. We offer a full benefits package, including medical, dental, vision insurance, and continuous training opportunities. Join our dynamic team in a state-of-the-art facility.