Customer Experience Specialist

Access Systems - Sales & Administration; Des Moines (IA); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Full Benefits Package (Medical, Dental

Dental, Vision Insurance

Matching 401(k) Retirement Savings

Continuous Training Opportunities

Company Events & Incentive Trips

onsite gym & employee lounge

Job summary

Access Systems in the Des Moines area is hiring a Customer Experience Specialist to support customers and ensure a high-quality experience. This on-site role at our Waukee office emphasizes clear communication, follow-up on quotes and orders, and moving day-to-day requests toward resolution.

You will collaborate with Account Managers, maintain accurate customer records, and help keep customers satisfied. We offer comprehensive benefits, a 401(k) match, ongoing training, and a campus environment

Qualifications

• 1–3 years of experience in customer service, administration, or office support.
• Ability to manage multiple customer requests and follow through to resolution.
• Strong attention to detail when documenting customer interactions and updates.

Responsibilities

• Support customer communication and follow-up tied to quotes, orders, and ongoing requests.
• Connect with customers by phone and email for check-ins, updates, and routine needs.
• Partner with Account Managers to help coordinate follow-up and keep communication consistent.
• Maintain accurate customer records and activity notes in our systems.

Skills

Customer service

Administration

Office support

Job description

Job Type: Full-Time
Job Location: Onsite – Waukee Office
Hours: Monday-Friday, 8am-5pm

Access Systems, a dynamic and fast-growing company, is hiring a Customer Experience Specialist, to support our customers and ensure consistent, high-quality experience. This is a customer-facing support role focused on communication, follow-up, and keeping day-to-day requests moving. Compensation up to $23/hour based on experience.

What You’ll Be Doing:

• Support customer communication and follow-up tied to quotes, orders, and ongoing requests.
• Connect with customers by phone and email for check-ins, updates, and routine needs.
• Partner with Account Managers to help coordinate follow-up and keep communication consistent.
• Maintain accurate customer records and activity notes in our systems.

What We’re Looking for:

• 1-3 years of experience in customer service, administration, or office support.
• Ability to manage multiple customer requests and follow through to resolution.
• Strong attention to detail when documenting customer interactions and updates.

Join Our Team and Enjoy:

• Full Benefits Package, including Medical, Dental, and Vision Insurance.
• Matching 401(k) Retirement Savings Plan.
• Continuous Training Opportunities and Career Advancement.
• Company Events, Team Events, Holiday Banquets, and Incentive Trips.
• Position located in our state-of-the-art campus in Waukee that includes an onsite gym, employee lounge, and much more.

At Access, we prioritize what matters most to your career: stability, a fast-paced environment, constant learning, and a driven team focused on success. As a consistent Top Workplace with an employee‑centric culture, we genuinely care about our people and provide transparent leadership with a growth‑oriented vision. Join our Midwest‑based company, founded in 1986, which has evolved into one of the largest independent technology dealers, offering the resources and rewards of a larger organization while maintaining the close‑knit feel of a smaller company. Our culture fosters a perfect blend of ambition and playfulness, empowering our team members to achieve personal and professional growth while enjoying the journey. With competitive salaries, comprehensive benefits, a matching 401K retirement savings plan, continuous training opportunities, and clear paths for career advancement, Access Systems is the right fit for your career aspirations.