Customer Experience Specialist | Paid Training & Benefits

JOLLY ENTERPRISES INC; Wilder (KY); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Competitive pay

401K matching

Health benefits (medical, dental, vis​

Paid training

PTO 10 days and 6 holidays

On-site facility and team events

Job summary

Jolly Enterprises in Wilder, KY is seeking a Customer Experience Representative who will convert incoming calls into booked service appointments while delivering friendly, professional support to customers.

You will learn the call script, maintain accurate customer records, and stay in close communication with dispatch and your manager to ensure timely service. This is a hands-on role in a team-oriented, growth-minded workplace with strong emphasis on customer satisfaction.

Qualifications

• You will need to learn the call script to sound professional and authentic when speaking with customers.

Responsibilities

• Promote customer satisfaction by converting incoming customer calls into booked service appointments.
• Participate in training to grow as a professional.
• Maintain and update the customer database with complete and accurate information.
• Maintain communication with dispatch and your manager.

Job description

Jolly Enterprises in Wilder, KY is seeking a Customer Experience Representative who will convert incoming calls into booked service appointments while delivering friendly, professional support to customers.

You will learn the call script, maintain accurate customer records, and stay in close communication with dispatch and your manager to ensure timely service. This is a hands-on role in a team-oriented, growth-minded workplace with strong emphasis on customer satisfaction.