Customer Support Specialist, PureCircle

Ingredion Incorporated; Finderne (NJ); On-site; USD 59,000 - 78,000; Full time

Job summary

Ingredion Incorporated seeks a Customer Support Specialist for Pure Circle in Bridgewater, NJ to manage inquiries and complaints via phone or email. You will process orders and changes, escalating issues across channels while staying composed under pressure.

The role requires 2–6 years of customer service experience, with preferred familiarity in SAP, Salesforce, EDI and MS Office, including Power BI. Onsite location with a strong focus on CRM tools and problem solving.

Qualifications

• Bachelor’s Degree preferred or on-the-job experience accepted.
• 2–6 years of Customer Service / Support experience.
• Experience with SAP, Salesforce and EDI is preferred.
• Proficiency with Microsoft Office and Power BI is expected.

Responsibilities

• Manage customer queries and complaints via telephone and email.
• Process orders, modifications, and escalation of issues across channels.
• Maintain calm communication when customers are frustrated.
• Utilize CRM platforms to track interactions.

Skills

Customer Service

Problem solving

Analytical thinking

Education

Bachelor's Degree preferred

Tools

SAP

Salesforce

EDI

Microsoft Office

Power BI

Job description

TITLE: Customer Support Specialist, PureCircleLOCATION: Bridgewater, NJ.REPORTS TO: Manager, Customer Support, Starch Texturizers and PureCircleWorkplace Type: OnsiteIngredion is hiring a Customer Support Specialist, Pure Circle, to manage customer queries and complaints received via telephone and/or email. You will also be asked to process orders, modifications, and escalate complaints across several communication channels. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience using CRM platforms.What you will do:Customer service is the primary function but may include minimal selling or promotion of products or services by assessing needs and/or suggesting alternative products or services.Handles situations which may require adaptation of response or extensive research according to customer response.May require knowledge of the company, products, and/or services, and problem-solving skills.Impact and complexity are determined by the level of customer service and product knowledge and skills (advanced, experienced, entry level), type of calls attended, and problem solving (non-routine, routine, basic).What you will bring:Be Preferred - Ability to adapt to changing circumstances and resolve problems in a fast-paced environment, successfully coordinate and handle multiple tasks/activities simultaneouslyEveryone Belongs – Embrace diversity and proactively foster an inclusive work environment where each person is valued and feels inspired to contribute their bestInnovate Boldly - Identify and implement process improvements within the team. Willingness to pursue a Lean Six Sigma or Lean Specialist certification. Strong detail orientation and business/math acumen, including ability to think critically, analyze problems, and advocate for fact-based solutionsOwner’s Mindset – Takes personal responsibility to anticipate challenges, proactively search for opportunities, and make decisions that are in the best interest of the companyWho you are:Bachelor’s Degree preferred or on the job excelled experience.2-6 years of Customer Service / Support experienceSAP, Salesforce and EDI experience preferredMicrosoft Office experience and comfort – Word, Excel, Power BI.Why Join Ingredion?Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success.Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being.Flexible Work Arrangements – We value flexibility to support you both professionally and personally.Career Growth – Learning, training, and development opportunities, including tuition reimbursement.Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally.Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel.#LI-JV1#LI-ONSITEWe are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.Relocation Available:NoPay Range:$58,700.00-$78,300.00 AnnualThis pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any).Incentive Compensation:As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.Benefits:Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with an competitive company match.