Customer Support Specialist, PureCircle

Ingredion Incorporated; Bridgewater (MA); On-site; USD 58,700 - 78,300; Full time

Benefits offered by this job

Total Rewards Package

Comprehensive Benefits and Wellness

Flexible Work Arrangements

Career Growth Opportunities

Employee Recognition Program

Employee Discount Program

Job summary

Ingredion Incorporated’s PureCircle unit is hiring a Customer Support Specialist to manage customer inquiries and complaints via phone or email, and to process orders and modifications onsite in Bridgewater, NJ.

The role requires calmness under pressure and CRM experience. Preferred skills include SAP, Salesforce, and EDI, plus MS Office tools like Excel and Power BI. Ingredion offers extensive rewards, benefits, and career growth opportunities.

Qualifications

• Bachelor's Degree preferred or on-the-job experience.
• 2–6 years of Customer Service / Support experience.
• SAP, Salesforce and EDI experience preferred.
• Microsoft Office experience and comfort - Word, Excel, Power BI.

Responsibilities

• Provide customer service via telephone and/or email.
• Process orders, modifications, and elevate complaints across communication channels.
• Handle situations requiring adaptation or extensive research per customer response.
• Understand company, products, and services to solve problems.

Skills

Customer service

Problem solving

Communication

Multi-tasking

Education

Bachelor's degree preferred

Tools

SAP

Salesforce

EDI

Power BI

Excel

Job description

Customer Support Specialist, PureCircle

LOCATION: Bridgewater, NJ.

REPORTS TO: Manager, Customer Support, Starch Texturizers and PureCircle.

Workplace Type: Onsite.

Ingredion is hiring a Customer Support Specialist, Pure Circle, to manage customer queries and complaints received via telephone and/or email. You will also be asked to process orders, modifications, and elevate complaints across several communication channels. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience using CRM platforms.

What You Will Do:

• Customer service is the primary function but may include minimal selling or promotion of products or services by assessing needs and/or suggesting alternative products or services.
• Handles situations which may require adaptation of response or extensive research according to customer response.
• May require knowledge of the company, products, and/or services, and problem-solving skills.
• Impact and complexity are determined by the level of customer service and product knowledge and skills (advanced, experienced, entry level), type of calls attended, and problem solving (non-routine, routine, basic).

What You Will Bring:

• Be Preferred - Ability to adapt to changing circumstances and resolve problems in a fast-paced environment, successfully coordinate and handle multiple tasks/activities simultaneously
• Everyone Belongs - Embrace diversity and proactively foster an inclusive work environment where each person is valued and feels inspired to contribute their best
• Innovate Boldly - Identify and implement process improvements within the team. Willingness to pursue a Lean Six Sigma or Lean Specialist certification. Strong detail orientation and business/math acumen, including ability to think critically, analyze problems, and advocate for fact-based solutions
• Owner's Mindset - Takes personal responsibility to anticipate challenges, proactively search for opportunities, and make decisions that are in the best interest of the company

Who You Are:

• Bachelor's Degree preferred or on the job excelled experience.
• 2-6 years of Customer Service / Support experience
• SAP, Salesforce and EDI experience preferred
• Microsoft Office experience and comfort - Word, Excel, Power BI.

Why Join Ingredion?

Discover Why Ingredion Is The Ideal Place To Advance Your Career With Our Exceptional Rewards And Benefits Package Designed To Help You Thrive. Create The Future With Us And Enjoy:

• Total Rewards Package - Competitive salary and performance-based pay recognizing your contributions to our success.
• Comprehensive Benefits & Wellness Support - Health, long-term savings, and resources for your physical, mental, and emotional well-being.
• Flexible Work Arrangements - We value flexibility to support you both professionally and personally.
• Career Growth - Learning, training, and development opportunities, including tuition reimbursement.
• Employee Recognition Program - A culture of real-time appreciation, with personalized recognition rewards globally.
• Employee Discount Program - Provides exclusive discounts on everyday products, services, and travel.

We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability-mental or physical-marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law ("protected classifications"). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.

Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.

Ingredion uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview scheduling. These tools help match candidate skills to job requirements and streamline communication. All AI-assisted decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws. By applying, you acknowledge that AI may be used to support your application journey.

Relocation Available: No

Pay Range: $58,700.00-$78,300.00 Annual

This pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any).

Incentive Compensation: As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.

Benefits: Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with a competitive company match.