CX Specialist

Rhythm Healthcare LLC; Atlanta (GA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Collaborative environment

Benefits package

Job summary

Rhythm Healthcare LLC is seeking an experienced Customer Service Associate to deliver exceptional support across phone, email, and live chat in a fast-paced, B2B environment. You will address order details, pricing questions, and product information, while maintaining accurate CRM data and ensuring a positive customer experience.

The role emphasizes quick problem solving, clear communication, and collaboration with teammates to meet service goals, with standard office hours and a pay range of

Qualifications

• 3+ years of customer service or support experience, preferably B2B.
• Experience handling 70–100+ contacts per day via phone, email, or live chat.
• Strong verbal and written communication with solid problem-solving skills.
• Detail-oriented with accurate data entry and order processing.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Assist customers with order placement, product details, pricing, order status, and general support needs.
• Accurately enter and maintain customer and order data in the CRM/ERP system.
• Troubleshoot and resolve issues efficiently while ensuring a positive customer experience.
• Build trust and rapport with customers by demonstrating product knowledge and responsiveness.
• Collaborate with team members to share best practices and support team goals.
• Keep clear and organized records of all customer interactions, cases, and resolutions.

Skills

Customer service

Call center

Data entry

Excel

CRM systems

Verbal communication

Written communication

Time management

Tools

CRM/ERP systems

Microsoft Office

Job description

About this position

About Rhythm Healthcare LLC

Rhythm Healthcare is a leading provider of DME, HME and Respiratory products in the medical equipment manufacturing industry. We exist to bring comfort, safety, independence and hope to people that connect with our brand. We are committed to ensuring that every customer feels valued and cared for.

As we continue to grow, we're committed to offering exceptional work experience for our employees with numerous opportunities for development and advancement. If you believe in our core values of Emotional Intelligence, Grit, Growth Mindset and Sincerity, we want you on our team. Our employees are our greatest asset, and this includes people like you! To learn more about us, visit our website at www.rhythmhc.com.

JOB SUMMARY:

This role is key to delivering outstanding customer experience across multiple channels including phone, email, and live chat. You’ll work closely with our business clients to provide timely assistance, resolve issues, enter and track orders, and build lasting customer relationships. This position is perfect for someone who thrives in a fast-paced, team-oriented environment and is passionate about helping others.

RESPONSIBILITIES:

• Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
• Assist customers with order placement, product details, pricing, order status, and general support needs.
• Accurately enter and maintain customer and order data in the CRM/ERP system.
• Troubleshoot and resolve issues efficiently while ensuring a positive customer experience.
• Build trust and rapport with customers by demonstrating product knowledge and responsiveness.
• Collaborate with team members to share best practices and support team goals.
• Keep clear and organized records of all customer interactions, cases, and resolutions.

QUALIFICATIONS:

• Minimum of 3 years of customer service or support experience, preferably in a high-volume, business-to-business (B2B) environment.
• Experience in a call center or support environment handling 70–100+ customer contacts per day via phone, email, and/or live chat.
• Strong verbal and written communication skills with excellent listening and problem solving abilities.
• High attention to detail and accuracy, especially in data entry and order processing.
• Proficient in Microsoft Office, especially Excel, and comfortable working in CRM/ERP systems.
• Ability to manage time effectively, prioritize tasks, and stay organized in a fast-paced setting.
• Team-oriented, dependable, and receptive to feedback and learning.

PHYSICAL REQUIREMENTS:

• Regular use of computers, telephones, and other standard office equipment.
• Ability to remain seated for extended periods during shift.
• Visual acuity to perform data entry and read product information.
• Continually utilize visual acuity to use the keyboard and read technical information.
• Frequently required to lift/push/carry items up to fifty pounds.

WORK SCHEDULE:

• Standard office hours with potential for overtime during peak periods.

WHAT WE OFFER:

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment
• Comprehensive benefits package.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The pay range for this role is: 22 - 22 USD per hour(Atlanta, GA DC)