Customer Experience Specialist & Merchandising

Centra; Springfield (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Centra in Springfield, MA is seeking a customer service assistant to help deliver an exceptional shopping experience. You will engage with customers, merchandise shelves, and support new initiatives while upholding brand values of pride and community.

The role requires a positive attitude and teamwork in a fast-paced store environment. As part of the Centra team, you will handle queries professionally and ensure store policy is followed, contributing to customer satisfaction and store

Qualifications

• Ability to engage with and prioritise customer needs.
• Strong attention to detail, organised and flexible.
• Ability to use own initiative and work as part of a team in a fast-paced environment.
• Previous customer service experience is an advantage.

Responsibilities

• Actively live Centra brand-values i.e. Proud, Energetic, Imaginative and Community-Based.
• Show a positive attitude and take responsibility for ensuring customers receive an excellent shopping experience.
• Deal with all customer queries efficiently, professionally and consistent with store policy.
• Merchandise shelves, ensuring that all areas of the store are presented to the highest standard.
• Engage with new initiatives and embrace new ways of working.

Skills

Customer service

Detail oriented

Teamwork

Flexibility

Job description

Centra in Springfield, MA is seeking a customer service assistant to help deliver an exceptional shopping experience. You will engage with customers, merchandise shelves, and support new initiatives while upholding brand values of pride and community.

The role requires a positive attitude and teamwork in a fast-paced store environment. As part of the Centra team, you will handle queries professionally and ensure store policy is followed, contributing to customer satisfaction and store