Dynamic Store Supervisor for Customer Experience

Centra; Westport (CT); On-site; USD 42,000 - 55,000; Full time

Job summary

Centra in Westport is seeking a Supervisor to manage and motivate the team, ensuring the store operates efficiently and delivers the best customer service experience. You will lead by example, set standards for merchandising and rotation, and support staff development.

The ideal candidate will have customer service experience, excellent communication skills, and the ability to thrive in a fast-paced environment while delegating tasks and maintaining a positive workplace culture.

Qualifications

• 2 years of experience in a customer service facing role desirable.
• Excellent communication skills.
• Ability to work as part of a team in a fast-paced environment and to multi-task under pressure.
• Ability to organise work, delegate responsibilities and support team members in the store.

Responsibilities

• Live Centra brand-values: Proud, Energetic, Imaginative, Community-Based.
• Lead by example and encourage teamwork and a positive attitude.
• Set standards for rotation, merchandising and facing off.
• Assist in induction, training and development of employees.
• Deal with customer queries efficiently and professionally per store policy.
• Engage with new initiatives and new ways of working.

Skills

Communication skills

Team leadership

Multi-tasking

Job description

Centra in Westport is seeking a Supervisor to manage and motivate the team, ensuring the store operates efficiently and delivers the best customer service experience. You will lead by example, set standards for merchandising and rotation, and support staff development.

The ideal candidate will have customer service experience, excellent communication skills, and the ability to thrive in a fast-paced environment while delegating tasks and maintaining a positive workplace culture.