Customer Experience Specialist — Medical & Welding Supplies

NORCO INC; Klamath Falls (OR); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

ESOP

Health insurance

Vision insurance

Dental insurance

Health Savings Account (HSA)

Medical/Flexible Spending Accounts (FS

Life Insurance provided at no cost

Supplemental Insurance (Accident, Life

Tuition Reimbursement

401(k) with Employer Matching

Employee Discount

Job summary

Norco is seeking a Customer Service Representative for the Combination Store to assist walk-in and phone-in customers with product knowledge, pricing, and order processing. This full-time role requires strong communication and the ability to handle medical and welding-related product lines.

Responsibilities include greeting customers, answering calls, processing orders, and supporting new account setup while maintaining accurate data entry and inventory awareness.

Qualifications

• Typing and 10-key skills are required.
• Knowledge of home medical products, welding, gases and supplies is preferred.
• Experience in customer service is expected for this role.
• Must be able to accurately enter data into computer systems and software.
• Physical ability to frequently lift up to 50 lbs and occasionally up to 100 lbs.
• Must be able to sit, stand and walk for extended periods.
• Comfort with handling orders and inventory in a retail/combination store.

Responsibilities

• Greet customers in a professional and enthusiastic way.
• Answer telephone calls promptly.
• Demonstrate knowledge of products, pricing and availability.
• Sell welding and safety products and services to customers.
• Sell medical products and services to customers.
• Assist with patient referrals and new account setup as needed.
• Track customer orders in the computer and follow delivery status.
• Perform other tasks as assigned.

Skills

Typing and 10-key skills

Product knowledge (home medical, weld,

Customer service experience

Data entry into computer

Ability to lift 50 lbs

Ability to lift up to 100 lbs

Phone and walk-in customer service

Job description

Norco is seeking a Customer Service Representative for the Combination Store to assist walk-in and phone-in customers with product knowledge, pricing, and order processing. This full-time role requires strong communication and the ability to handle medical and welding-related product lines.

Responsibilities include greeting customers, answering calls, processing orders, and supporting new account setup while maintaining accurate data entry and inventory awareness.