Medical Store Customer Care Specialist

NORCO INC; Everett (WA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

ESOP

Health, Vision and Dental Insurance

Health Savings Account (HSA)

Medical and Dependent Care FSA

Life Insurance provided at no cost

401(k) with Employer Matching

Employee Discount on Norco products

Job summary

NORCO, Inc. is seeking a Customer Service Representative for the Medical Store at our Everett, Washington location. The role handles walk-in and phone customers, providing product knowledge, assisting with orders, and keeping the showroom welcoming and organized.

Ideal candidates have a high school diploma, healthcare familiarity, and strong verbal communication. The position offers a competitive pay range of $22–$24 per hour DOE and a comprehensive benefits package.

Qualifications

• Greet customers in a professional and enthusiastic way.
• Answer telephone calls promptly.
• Demonstrate in-depth knowledge of products, placement, availability, price and use.
• Educate patients/clients on medical products and services.
• Fit and sell medical products and services to customers.

Responsibilities

• Greet customers in a professional and enthusiastic way
• Answer telephone calls promptly
• Demonstrate in-depth knowledge of products, placement, availability, price and use
• Efficiently assess customer needs for product or services
• Educate patients/clients on medical products and services
• Fit and sell medical products and services to customers
• Process customer orders and accurately input customer orders into the computer
• Keep showroom stocked, clean, organized and presentable
• Perform other tasks as assigned or necessary
• Pay $22 - $24/Hr DOE

Skills

Customer service

Verbal communication

Interpersonal skills

Phone etiquette

Data entry

Education

High school diploma or equivalent

Job description

NORCO, Inc. is seeking a Customer Service Representative for the Medical Store at our Everett, Washington location. The role handles walk-in and phone customers, providing product knowledge, assisting with orders, and keeping the showroom welcoming and organized.

Ideal candidates have a high school diploma, healthcare familiarity, and strong verbal communication. The position offers a competitive pay range of $22–$24 per hour DOE and a comprehensive benefits package.