Customer Service Representative

oldcastlebuildingenvelope; Denver (CO); On-site; USD 31,000 - 32,000; Full time

Benefits offered by this job

Competitive benefits

PTO & floating holidays

Performance raises & bonuses

Training opportunities

Job summary

OBE is seeking a Customer Service Representative to manage inbound and outbound communications and support distribution centers. You will be the link between customers, operations, transportation, inventory, and internal teams to ensure accurate orders and timely resolution.

Responsibilities include processing orders, providing shipment updates, and resolving concerns in a fast-paced environment with strong written and verbal communication.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 2+ years of customer service, call center, logistics, or distribution support experience
• Strong written and verbal communication skills
• Experience with AS400/ XSurpass is beneficial but not required
• Proficiency with Microsoft Office applications

Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders, order updates, enter orders, delivery inquiries, and service requests.
• Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
• Monitor customer orders from entry through fulfillment and delivery completion.
• Resolve customer concerns and escape complex issues as appropriate.

Skills

Customer service

Communication

MS Office

AS400/XSurpass

Education

High school diploma or equivalent

Tools

AS400/XSurpass

Job description

Come Join Us!

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here.

What You’ll Will Get To Do

The Customer Service Representative is responsible for managing customer communications through phone, email, and chat channels while supporting the operational activities of assigned distribution centers. This role serves as a key communication link between customers, operations, transportation, inventory, and internal support teams to ensure accurate order processing, timely issue resolution, and quality customer experience.

Job Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders, order updates, enter orders, delivery inquiries, and service requests.
• Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
• Monitor customer orders from entry through fulfillment and delivery completion.
• Resolve customer concerns and escape complex issues as appropriate.

Qualification Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 2+ years of customer service, call center, logistics, or distribution support experience
• Strong written and verbal communication skills
• Experience with AS400/ XSurpass is beneficial but not required
• Proficiency with Microsoft Office applications
• Ability to work in a fast-paced operational environment
• Manufacturing, distribution, logistics, or supply chain industry experience

Position Pay Range $22.50 - $23 USD

What OBE Offers You

• Benefits that benefit you - industry competitive benefits at the lowest cost to the employee
• Work-life balance - PTO and holidays, including floating holidays you can choose
• Compensation that rewards your hard work - A pay-for-performance culture with potential for annual raises and bonuses
• Training - We will equip you with the knowledge and skills you need to succeed

OBE Privacy Policy

OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay.