Customer Service & Order Support - Logistics

oldcastlebuildingenvelope; Denver (CO); On-site; USD 31,000 - 32,000; Full time

Benefits offered by this job

Competitive benefits

PTO & floating holidays

Performance raises & bonuses

Training opportunities

Job summary

OBE is seeking a Customer Service Representative to manage inbound and outbound communications and support distribution centers. You will be the link between customers, operations, transportation, inventory, and internal teams to ensure accurate orders and timely resolution.

Responsibilities include processing orders, providing shipment updates, and resolving concerns in a fast-paced environment with strong written and verbal communication.

Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 2+ years of customer service, call center, logistics, or distribution support experience
• Strong written and verbal communication skills
• Experience with AS400/ XSurpass is beneficial but not required
• Proficiency with Microsoft Office applications

Responsibilities

• Manage inbound and outbound customer communication through phone, email, and chat platforms.
• Process customer orders, order updates, enter orders, delivery inquiries, and service requests.
• Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates.
• Monitor customer orders from entry through fulfillment and delivery completion.
• Resolve customer concerns and escape complex issues as appropriate.

Skills

Customer service

Communication

MS Office

AS400/XSurpass

Education

High school diploma or equivalent

Tools

AS400/XSurpass

Job description

OBE is seeking a Customer Service Representative to manage inbound and outbound communications and support distribution centers. You will be the link between customers, operations, transportation, inventory, and internal teams to ensure accurate orders and timely resolution.

Responsibilities include processing orders, providing shipment updates, and resolving concerns in a fast-paced environment with strong written and verbal communication.