Customer Experience Specialist — Industrial Equipment

Anderson Process; Lombard (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

Anderson Process is seeking a Customer Service Representative based in Lombard, Illinois, responsible for supporting customers, coordinating with operations, and ensuring a positive customer experience. This role involves processing quotes, orders, and inquiries.

Candidates should possess strong communication skills and attention to detail. Preferred qualifications include an Associate or Bachelor’s degree and experience in the industrial equipment industry. The position offers an opportunity to grow and develop within the company.

Qualifications

• High school diploma or equivalent.
• Strong attention to detail and high standards of work quality.
• Excellent communication skills, multi-tasking, and problem-solving ability.

Responsibilities

• Process quotes, orders, and RMAs in a timely and accurate manner.
• Maintain client relationships by providing exemplary customer experience.
• Attend product training sessions to support department and business goals.

Skills

Attention to detail

Excellent communication skills

Multi-tasking

Problem-solving ability

Interpersonal skills

Education

High school diploma or equivalent

Associate or Bachelor's degree

Tools

P21 (Prophet/Epicor) ERP system

Job description

Anderson Process is seeking a Customer Service Representative based in Lombard, Illinois, responsible for supporting customers, coordinating with operations, and ensuring a positive customer experience. This role involves processing quotes, orders, and inquiries.

Candidates should possess strong communication skills and attention to detail. Preferred qualifications include an Associate or Bachelor’s degree and experience in the industrial equipment industry. The position offers an opportunity to grow and develop within the company.