Customer Experience Specialist (Inbound Support)

Global Exterior Experts, LLC

Aurora (IL)

On-site

USD 32,000 - 46,000

Full time

2 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Competitive Compensation

Career Growth Opportunities

Job summary

Global Exterior Experts, LLC is seeking a Customer Service Representative to join the team. You will communicate with customers to identify needs, process requests, and provide helpful solutions for a great service experience.

The ideal candidate is friendly, computer savvy, and remains calm under pressure. Responsibilities include handling high volumes of inquiries, using scripts, documenting interactions, and meeting personal and team quotas while participating in ongoing trainings to stay

Qualifications

High school diploma or GED required.
Experience in a Customer Service role preferred.
Comfortable using computers and customer management software.
Excellent phone and verbal communication skills.

Responsibilities

Receive a high volume of inbound calls and emails.
Identify the reason for the customer’s call, collect relevant information, and provide solutions.
Refer to premade scripts for a variety of customer service topics.
Use best practices in customer service techniques to develop rapport and build relationships with customers.
Document all customer interactions.
Meet personal and team quotas.
Attend trainings to maintain up-to-date skills and knowledge.