Customer Experience Specialist — Inbound Calls & Billing

anticimexcarolinas; Shallotte (NC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Free life insurance

Retirement savings plan

Paid time off

Job summary

Anticimex Carolinas in Shallotte, NC is hiring for a full-time Customer Loyalty Representative to be the voice of our company. In this role you will help customers schedule services, answer billing questions, resolve concerns, and ensure every interaction leaves customers feeling valued.

You should enjoy problem-solving, thrive in a fast-paced environment, and build positive relationships. We offer competitive pay, paid training, benefits, and opportunities for growth within a safety-first team.

Qualifications

• High school diploma or GED required; associate degree or higher preferred.
• Minimum two years of administrative/office experience.
• Proficiency with Microsoft Office apps (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Assist customers by scheduling services, answering billing questions, and addressing concerns.
• Support technicians with customer accounts and coordinate communications with field teams.
• Handle email and phone inquiries with clear, professional responses.

Skills

Strong communication

Multi-tasking

Time management

Customer service orientation

Education

High school diploma or GED

Associate degree or higher

Tools

Microsoft Office

Outlook

Microsoft Teams

Front

PestPac

Job description

Anticimex Carolinas in Shallotte, NC is hiring for a full-time Customer Loyalty Representative to be the voice of our company. In this role you will help customers schedule services, answer billing questions, resolve concerns, and ensure every interaction leaves customers feeling valued.

You should enjoy problem-solving, thrive in a fast-paced environment, and build positive relationships. We offer competitive pay, paid training, benefits, and opportunities for growth within a safety-first team.