Customer Care Agent – Fast-Paced, Growth-Minded

Clark's Termite & Pest Control; Shallotte (NC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Paid time off

Holiday pay

Professional development

Job summary

Anticimex Carolinas is seeking a Customer Loyalty Representative to be the voice of our brand. You will help customers schedule services, answer billing questions, resolve concerns, and ensure every interaction leaves customers feeling valued.

Ideal candidates thrive in a fast-paced setting, enjoy problem-solving, and are passionate about delivering exceptional service. This full-time role offers growth opportunities, training, and a comprehensive benefits package.

Qualifications

• Minimum of 2+ years in an administrative/office role.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Demonstrate honesty, integrity, and professionalism in every customer interaction.
• Provide friendly, accurate, and solution-focused support to customers.
• Resolve customer inquiries and requests efficiently through phone and email communication.
• Communicate effectively with team members and leadership while following established procedures.
• Take initiative to investigate concerns, identify solutions, and ensure issues are resolved.
• Utilize customer service and communication platforms including Microsoft Teams, Outlook, Front, PestPac, and other business systems.

Skills

Customer service

Verbal and written communication

Problem-solving

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Anticimex Carolinas is seeking a Customer Loyalty Representative to be the voice of our brand. You will help customers schedule services, answer billing questions, resolve concerns, and ensure every interaction leaves customers feeling valued.

Ideal candidates thrive in a fast-paced setting, enjoy problem-solving, and are passionate about delivering exceptional service. This full-time role offers growth opportunities, training, and a comprehensive benefits package.