Call Center Customer Service Representative - On Site

Anticimex Carolinas; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

Full benefits package

Retirement plan

Paid time off

Holiday pay

Life insurance

Job summary

Anticimex Carolinas is hiring a Customer Loyalty Representative in the Charlotte area to be the voice of the company and first contact for customers. In this full-time role, you will help schedule services, answer billing questions, resolve concerns, and ensure every interaction leaves customers feeling valued.

Ideal candidates thrive in a fast-paced environment, enjoy problem-solving, and love helping people.

Qualifications

• Two or more years of administrative/office experience.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• The ability to multi-task and thrive in a fast-paced environment.
• Strong verbal and written communication skills.

Responsibilities

• Demonstrate honesty, integrity, and professionalism in every customer interaction.
• Provide friendly, accurate, and solution-focused support to customers.
• Resolve customer inquiries and requests efficiently through phone and email communication.
• Communicate effectively with team members and leadership while following established procedures.
• Take initiative to investigate concerns, identify solutions, and ensure issues are resolved.
• Utilize customer service and communication platforms including Microsoft Teams, Outlook, Front, PestPac, and other business systems.

Skills

Customer service

Problem solving

Verbal communication

Written communication

Time management

Education

High school diploma or GED

Tools

Microsoft Teams

Outlook

Front

PestPac

Job description

Competitive Compensation – Impressive Benefits – Potential for Growth – Work/Life Balance

Now hiring in Charlotte, Mint Hill, and Matthews area!

Anticimex Carolinas is a family of brands of several long-running Carolina pest control companies who have joined together to better serve our customers. Today, we offer state of the art pest control to residents and businesses across both North and South Carolina.

At Anticimex, our purpose is to transform the world into a healthier, safer place through innovative and sustainable pest control solutions. Every day, we help protect people, property, food, and the environment through preventive pest management, advanced technology, and expert service. We believe in creating healthier communities while preserving nature for future generations.

We are passionate about service. We are experts in our industry. We build lifelong careers. We seek service-minded individuals who want to be the best of the best and desire a career, not just a job. We pledge to support your development by offering continued opportunities in a safety-first environment. If you're dedicated to growth, let's take this journey together!

Job Summary:

At Anticimex Carolinas, our Customer Loyalty Representatives are the voice of our company and the first point of contact for our customers. In this full-time role, you'll play a key part in delivering an outstanding customer experience by helping customers schedule services, answering billing questions, resolving concerns, and ensuring every interaction leaves customers feeling valued and appreciated.

We're looking for someone who thrives in a fast-paced environment, enjoys problem-solving, and genuinely loves helping people. If you're passionate about customer service and enjoy building positive relationships, we'd love to hear from you.

What you bring to the table:

• A knack for outside-the-box thinking and a love of problem-solving & creativity.
• First in line to handle a customer's call. Answering billing questions, schedule services, address concerns.
• Assist technicians with customer accounts.
• Make outbound calls regarding billing and setting up appointments.
• Monitor emails and respond to customers via email in a timely fashion.
• Delivery of a great customer experience every time.
• Deescalate calls or direct them to the proper department for assistance.
• Communicate closely with the field team, managers, sales team, and other departments.
• Educate customers on service plans, minor pest knowledge, and general information on Anticimex Carolinas.

Job Responsibilities:

• Demonstrate honesty, integrity, and professionalism in every customer interaction.
• Provide friendly, accurate, and solution-focused support to customers.
• Resolve customer inquiries and requests efficiently through phone and email communication.
• Communicate effectively with team members and leadership while following established procedures.
• Take initiative to investigate concerns, identify solutions, and ensure issues are resolved.
• Utilize customer service and communication platforms including Microsoft Teams, Outlook, Front, PestPac, and other business systems.

Experience and Requirements:

• High school diploma or GED.
• Two or more years of administrative/office experience.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• The ability to multi-task and thrive in a fast-paced environment.
• The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer focused.
• Strong verbal and written communication skills.

Preferred Qualifications:

• At least 1 year of call center or contact center experience.
• Associate degree or higher.
• Experience working in a service-based industry.

Physical Demands and Working Conditions:

The physical demands are representative of those that must be met by an employee to perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Monday through Friday daytime work schedule.

What We Offer:

• Our company offers a great compensation package: competitive pay, paid training, ongoing professional development, retirement savings plan, paid time off, holiday pay, and a full benefits package (medical, dental, vision, and a FREE life insurance policy).

Anticimex Carolinas is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position. Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.