Customer Loyalty Specialist – Growth & Great Benefits

Anticimex Carolinas; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid training

Full benefits package

Retirement plan

Paid time off

Holiday pay

Life insurance

Job summary

Anticimex Carolinas is hiring a Customer Loyalty Representative in the Charlotte area to be the voice of the company and first contact for customers. In this full-time role, you will help schedule services, answer billing questions, resolve concerns, and ensure every interaction leaves customers feeling valued.

Ideal candidates thrive in a fast-paced environment, enjoy problem-solving, and love helping people.

Qualifications

• Two or more years of administrative/office experience.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• The ability to multi-task and thrive in a fast-paced environment.
• Strong verbal and written communication skills.

Responsibilities

• Demonstrate honesty, integrity, and professionalism in every customer interaction.
• Provide friendly, accurate, and solution-focused support to customers.
• Resolve customer inquiries and requests efficiently through phone and email communication.
• Communicate effectively with team members and leadership while following established procedures.
• Take initiative to investigate concerns, identify solutions, and ensure issues are resolved.
• Utilize customer service and communication platforms including Microsoft Teams, Outlook, Front, PestPac, and other business systems.

Skills

Customer service

Problem solving

Verbal communication

Written communication

Time management

Education

High school diploma or GED

Tools

Microsoft Teams

Outlook

Front

PestPac

Job description

Anticimex Carolinas is hiring a Customer Loyalty Representative in the Charlotte area to be the voice of the company and first contact for customers. In this full-time role, you will help schedule services, answer billing questions, resolve concerns, and ensure every interaction leaves customers feeling valued.

Ideal candidates thrive in a fast-paced environment, enjoy problem-solving, and love helping people.