Customer Experience Specialist – Inbound Calls & Scheduling

Clark's Termite & Pest Control; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Full benefits package (medical, dental

Vision, and life insurance

Job summary

Anticimex Carolinas is seeking a Customer Loyalty Representative to be the voice of the company. In this full-time role, you’ll handle scheduling, billing questions, and customer concerns, ensuring every interaction enhances the customer experience.

The ideal candidate will thrive in a fast-paced environment, enjoy problem-solving, and be passionate about delivering outstanding service and building lasting relationships.

Qualifications

• High school diploma or GED.
• Two or more years of administrative/office experience.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• The ability to multi-task and thrive in a fast-paced environment.
• Strong verbal and written communication skills.

Responsibilities

• Demonstrate honesty, integrity, and professionalism in every customer interaction.
• Provide friendly, accurate, and solution-focused support to customers.
• Resolve customer inquiries and requests efficiently through phone and email communication.
• Communicate effectively with team members and leadership while following established procedures.
• Take initiative to investigate concerns, identify solutions, and ensure issues are resolved.
• Utilize customer service and communication platforms including Microsoft Teams, Outlook, Front, PestPac, and other business systems.

Skills

Microsoft Office (Word, Excel, PowerP

Time management

Multitasking

Verbal and written communication

Administrative/office experience

Education

High school diploma or GED

Associate degree or higher

Tools

Microsoft Teams

Outlook

Front

PestPac

Job description

Anticimex Carolinas is seeking a Customer Loyalty Representative to be the voice of the company. In this full-time role, you’ll handle scheduling, billing questions, and customer concerns, ensuring every interaction enhances the customer experience.

The ideal candidate will thrive in a fast-paced environment, enjoy problem-solving, and be passionate about delivering outstanding service and building lasting relationships.