Customer Experience Specialist - In-Store Loan Support

LoanMax Title Loans

Leawood (KS)

On-site

USD 31,000 - 33,000

Full time

8 days ago

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Benefits offered by this job

Competitive pay

6 paid holidays

Paid vacation

Paid on-the-job training

Full-time, stable work schedule

Career growth opportunities

Medical, dental, vision, and other vol

Job summary

LoanMax Title Loans in Lansing, KS is looking for a friendly Customer Service Representative to help borrowers and customers with loan products, payments, and accounts. This role emphasizes accurate information and courteous, compliant service in a full-time, in-store setting.

The position requires a high school diploma or equivalent; prior customer service is a plus, and training is provided. Benefits and a stable schedule are offered.

Qualifications

Must have a high school diploma or equivalent.
Experience in customer service is preferred but not required.
Ability to explain loan products and payment options clearly.
Strong communication and organizational skills.

Responsibilities

Provide exceptional customer service in person and by phone.
Explain loan products, terms, and payment options clearly and professionally.
Evaluate vehicles and process loan applications.
Manage customer accounts and payment processing.
Perform data entry and maintain accurate records.
Make courtesy reminder calls as needed.
Maintain compliance with company policies and applicable laws.

Skills

Communication skills

Customer service

Detail-oriented

Education

High school diploma or equivalent

Tools

Computer skills

Data entry

Job description

The position requires a high school diploma or equivalent; prior customer service is a plus, and training is provided. Benefits and a stable schedule are offered.

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