Customer Experience Specialist — In-Person Mobility Support

Mobius Mobility; Manchester (NH); On-site; USD 42,000 - 62,000; Full time

Job summary

Mobius Mobility in Manchester, NH is seeking a Customer Experience Specialist to guide users from intake through training and ongoing support. This in-person role focuses on compassionate service, ensuring interactions are respectful and empowering independence, with emphasis on timely communication and accurate documentation.

You will handle onboarding with doctors and staff, manage schedules for trainings and product demonstrations, process orders, and maintain strong customer relationships in

Qualifications

• Associate degree or at least two years of experience in a customer service or support role.
• Experience working with individuals with disabilities preferred, but not required.
• Ability to clearly and patiently explain required insurance documentation and coverage.
• Commitment to maintaining confidentiality when handling sensitive information.
• Strong organizational skills with the ability to prioritize tasks and manage multiple responsibilities while maintaining quality and responsiveness.
• Proficiency with computers and common business software.
• Excellent written and verbal communication skills.
• Ability to work collaboratively and contribute to team and organizational goals.
• Valid driver’s license.

Responsibilities

• Support a high volume of customer email correspondence and telephone calls, utilizing CRM software to document client interactions and contacts.
• Support customer onboarding in partnership with prescribing doctors, seating clinicians, suppliers, and internal Mobius staff to ensure success.
• Maintain and improve existing customer relationships.
• Communicate with external vendors to acquire quotes, review for accuracy, and issue purchase orders.
• Respond to user inquiries with empathy and professionalism.
• Manage calendars and scheduling for user training and product demonstrations.
• Ensure timely and accurate processing of customer orders, including all necessary documentation.
• Uphold quality and regulatory compliance.

Skills

Customer service

Communication

Empathy

Organizational skills

CRM software

Education

Associate degree

Tools

CRM software

Job description

Mobius Mobility in Manchester, NH is seeking a Customer Experience Specialist to guide users from intake through training and ongoing support. This in-person role focuses on compassionate service, ensuring interactions are respectful and empowering independence, with emphasis on timely communication and accurate documentation.

You will handle onboarding with doctors and staff, manage schedules for trainings and product demonstrations, process orders, and maintain strong customer relationships in