Customer Experience Specialist — Empathy & Solutions

National Seating & Mobility; Chattanooga (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

National Seating & Mobility in Chattanooga seeks a dedicated CSR to handle inbound calls with professionalism and empathy, providing timely information and support to clients and clinicians. The role requires accurate data entry, coordination of service appointments, and adherence to NSM processes and training materials.

You will participate in ongoing learning, maintain attendance, and contribute to delivering exceptional client experiences in a professional office environment.

Qualifications

• Clear verbal and written communication skills.
• Proficient with standard office software and devices.
• Strong organizational and multitasking abilities.
• Customer-focused approach with empathy and professionalism.

Responsibilities

• Answers phone calls and manages inquiries in a helpful and professional manner.
• Completes follow up phone calls efficiently and professionally.
• Coordinates with branch staff and clients to set evaluations, deliveries, and repairs.
• Assists in completing work orders and verifies client information and funding eligibility.
• Performs data entry of pertinent information and files documents.
• Maintains regular and predictable attendance and follows NSM policies.
• Engages in ongoing training and learning to stay current with NSM procedures.

Skills

Communication Proficiency

Computer Proficiency

Organizational Skills

Customer/Client Focus

Education

High School Diploma or G.E.D.

Job description

National Seating & Mobility in Chattanooga seeks a dedicated CSR to handle inbound calls with professionalism and empathy, providing timely information and support to clients and clinicians. The role requires accurate data entry, coordination of service appointments, and adherence to NSM processes and training materials.

You will participate in ongoing learning, maintain attendance, and contribute to delivering exceptional client experiences in a professional office environment.