Tech Support Technician for Assistive Mobility Devices

Mobius Mobility; Manchester (NH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, and vision insurance

Life and disability insurance

Paid time off

Job summary

Mobius Mobility is seeking a dedicated Technology Support Technician to assist ibot® users, caregivers, and clinicians with technical issues. You will guide customers from first contact to resolution, documenting steps and outcomes.

The role requires strong troubleshooting, patient communication, and the ability to work with cross-functional teams to ensure users maintain independence and mobility through reliable support.

Qualifications

• Experience in technical support, customer service, medical equipment, assistive technology, or electronics.
• Strong troubleshooting and documentation skills with attention to detail.
• Clear verbal and written communication tailored to varied audiences.

Responsibilities

• Provide phone, email, and remote technical support to ibot users, caregivers, clinicians, and customers.
• Troubleshoot mechanical, electrical, software, and user-related issues and determine remote vs. in-person service needs.
• Document customer interactions and resolutions in the case management system, maintaining timely records.
• Escalate complex issues to Service, Engineering, and Operations teams as needed.
• Coordinate with service technicians and other departments to resolve issues and confirm resolution.
• Assist with software updates and improve troubleshooting resources and support procedures.
• Maintain knowledge of ibot functionality and deliver a positive customer experience.

Skills

Troubleshooting

Customer service

Communication skills

Organizational skills

Independent work

Education

High school diploma or equivalent

Technical training / Associate degree

Tools

Case-management system

Job description

Mobius Mobility is seeking a dedicated Technology Support Technician to assist ibot® users, caregivers, and clinicians with technical issues. You will guide customers from first contact to resolution, documenting steps and outcomes.

The role requires strong troubleshooting, patient communication, and the ability to work with cross-functional teams to ensure users maintain independence and mobility through reliable support.