Customer Experience Specialist - In-Office Dispatch & Support

Vortex Industries, Inc.; Nevada; Presencial; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health benefits

401K match

8 company paid holidays

PTO

Descripción de la vacante

Vortex Doors in Nevada is seeking a dedicated Customer Service Representative to be the first point of contact for customers. You will handle inquiries, provide service information, and deliver a positive experience while supporting dispatch and coordination from the office.

Regular daytime shifts, in-office role, with opportunities for career advancement and a comprehensive benefits package including health, 401K match, holidays, and PTO.

Formación

• High school diploma or equivalent; AA/BA preferred.
• 1–3 years of customer service experience, or related administrative background.
• Excellent communication and interpersonal skills.
• Strong problem-solving and data-entry accuracy.
• Ability to work in a fast-paced environment and prioritize tasks.
• Patience, empathy, and a customer-centric mindset.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

Responsabilidades

• Interact with customers via phone and email in a professional and courteous manner.
• Identify needs, provide solutions, schedule services, and escalate complex issues.
• Maintain detailed and accurate records of customer interactions in the CRM.
• Dispatch vehicles and personnel to meet customer requests based on location and urgency.
• Develop an understanding of products and door services to provide accurate information.

Conocimientos

Excellent communication

Interpersonal skills

CRM experience

Data entry

Team player

Educación

High school diploma or equivalent

AA/BA preferred

Herramientas

CRM systems

Microsoft Office

Descripción del empleo

Vortex Doors in Nevada is seeking a dedicated Customer Service Representative to be the first point of contact for customers. You will handle inquiries, provide service information, and deliver a positive experience while supporting dispatch and coordination from the office.

Regular daytime shifts, in-office role, with opportunities for career advancement and a comprehensive benefits package including health, 401K match, holidays, and PTO.