Customer Service Representative

Vortex Industries, Inc.; Tempe (AZ); In loco; USD 21.000 - 30.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

401K match

PTO

8 paid holidays

Career growth

Descrizione del lavoro

Vortex Doors is seeking a Customer Service Representative in Tempe, AZ, to be the first point of contact for customers. You will handle inquiries, provide information, and ensure a positive experience.

You will interact with customers via phone and email, resolve issues, and coordinate service dispatch while maintaining accurate records and building product knowledge. This role requires strong communication and teamwork in a fast-paced office setting.

Competenze

• 1–3 years of customer service experience.
• High school diploma or equivalent; AA/BA preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy in data entry.
• Ability to work in a fast-paced environment and prioritize tasks.

Mansioni

• Interact with customers via phone and email in a professional and courteous manner.
• Identify and analyze customer needs, providing solutions and scheduling services as needed.
• Maintain detailed records of customer interactions in the CRM system.
• Dispatch vehicles and coordinated personnel to meet customer requests.
• Develop understanding of products and services to provide accurate information.

Conoscenze

Communication

Customer service

Problem solving

Data entry

Teamwork

Formazione

High school diploma

Strumenti

CRM software

Microsoft Office

Descrizione del lavoro

Description

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.

Job Responsibilities

• Customer Interaction: Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
• Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
• Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
• Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
• Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.

Great Reasons to Work at Vortex

• Hourly salary based on experience
• Career Advancement opportunities
• Positive Work Environment
• Recognitions and Rewards
• Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO

Work Environment

• Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
• Position requires you to be available to work in the office at the service center, not remotely
• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
• Must have the ability to walk short distances and sit for prolonged periods of time.
• Noise level is moderate in an office environment.
• Must be able to lift up to 15 lbs.

Requirements

• High school diploma or equivalent; AA/BA preferred.
• One (1) – three (3) years of customer service experience, or administrative background preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy in data entry.
• Ability to work in a fast-paced environment and able to prioritize tasks.
• Patience, empathy, and a customer-centric mindset.
• Ability to work effectively in a team and handle high-stress situations with professionalism.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• strong PO(purchase order) receiving/managing.