Customer Service Specialist - Office-Based Growth & Benefits

Vortex Doors; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Hourly salary based on experience

Career Advancement opportunities

Positive Work Environment

Recognitions and Rewards

Comprehensive health benefits, 401K &

8 company paid holidays, and PTO

Job summary

Vortex Doors in Las Vegas is seeking a Customer Service Representative to be the first point of contact for customers, handling inquiries, scheduling services, and ensuring a positive experience. You will work in an office setting during regular business hours.

You will build product knowledge, maintain accurate records in our CRM, and coordinate dispatches with the service team while delivering excellent communication and problem-solving in a fast-paced environment.

Qualifications

• High school diploma or equivalent; AA/BA preferred.
• 1–3 years of customer service experience, or administrative background preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy in data entry.
• Ability to work in a fast-paced environment and able to prioritize tasks.
• Patience, empathy, and a customer-centric mindset.
• Ability to work effectively in a team and handle high-stress situations with professionalism.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

Responsibilities

• Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
• Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
• Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
• Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
• Develop an understanding of our products and door services to provide accurate information to customers.

Skills

Communication

Interpersonal skills

Problem solving

Attention to detail

Customer-centric

CRM software

Microsoft Office

Data entry

Education

High school diploma

AA/BA preferred

Tools

CRM systems

Microsoft Office Suite

Customer service software

Job description

Vortex Doors in Las Vegas is seeking a Customer Service Representative to be the first point of contact for customers, handling inquiries, scheduling services, and ensuring a positive experience. You will work in an office setting during regular business hours.

You will build product knowledge, maintain accurate records in our CRM, and coordinate dispatches with the service team while delivering excellent communication and problem-solving in a fast-paced environment.