Customer Service & Dispatch Specialist (Sacramento)

Vortex Doors; Sacramento (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401K match

8 company paid holidays

PTO

Job summary

Vortex Doors in Sacramento, CA is hiring a Customer Service Representative to be the first point of contact for customers. You will handle inquiries via phone and email, provide information, and coordinate service requests from our service center in Sacramento.

Ideal candidates will have 1–3 years of customer service experience, strong communication skills, and the ability to work in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy in data entry.
• Patience, empathy, and a customer-centric mindset.
• Ability to work effectively in a team and handle high-stress situations with professionalism.

Responsibilities

• Interact with customers via phone and email in a professional and courteous manner.
• Identify needs, provide information, and schedule services; escalate when needed.
• Maintain accurate records of customer interactions in the CRM.
• Dispatch vehicles and coordinating personnel to meet requests and routes.
• Develop product knowledge to provide accurate information to customers.

Skills

Communication skills

Problem-solving

Attention to detail

Empathy

Teamwork

Education

High school diploma or equivalent

AA/BA preferred

Tools

CRM software

Microsoft Office Suite

Customer service software

Job description

Vortex Doors in Sacramento, CA is hiring a Customer Service Representative to be the first point of contact for customers. You will handle inquiries via phone and email, provide information, and coordinate service requests from our service center in Sacramento.

Ideal candidates will have 1–3 years of customer service experience, strong communication skills, and the ability to work in a fast-paced environment.