Customer Experience Specialist — Impactful, Growth‑Oriented

Bump Health; Peoria (IL); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee Stock Option Plan

Health Insurance

Employee Recognition Program

Family Friendly Atmosphere

Job summary

Bump Health, located in Peoria, Illinois, is on the lookout for a vibrant Customer Experience Specialist who will embody positivity and energy. The role involves answering customer calls, managing inquiries across multiple platforms, and supporting organizational goals through effective communication.

Candidates should have a passion for customer service, exceptional decision-making abilities, and the drive to contribute to a family-friendly atmosphere. Benefits include health insurance and an employee stock option plan.

Qualifications

• Customer service experience, preferably in a phone setting.
• Strong written and verbal communication competencies.
• Ability to make effective decisions and relate to others.

Responsibilities

• Answer inbound customer calls, chat, and emails.
• Provide exceptional customer care tailored to individual needs.
• Assist with data entry and filing duties as required.

Skills

Customer service experience

Strong communication skills

Decision-making abilities

Job description

Bump Health, located in Peoria, Illinois, is on the lookout for a vibrant Customer Experience Specialist who will embody positivity and energy. The role involves answering customer calls, managing inquiries across multiple platforms, and supporting organizational goals through effective communication.

Candidates should have a passion for customer service, exceptional decision-making abilities, and the drive to contribute to a family-friendly atmosphere. Benefits include health insurance and an employee stock option plan.