Customer Outreach Specialist

Bump Boxes, Inc; Peoria (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Opportunities for growth and advancement

Supportive team environment

Job summary

A health company focused on family support is seeking a Customer Outreach Specialist in Peoria, Illinois. You will engage with customers to share resources and ensure satisfaction, requiring strong communication and empathy. Ideal candidates should have experience in customer service or outreach. The role promises competitive compensation and opportunities for growth in a collaborative team environment.

Qualifications

• 1–2 years of experience in customer service, outreach, or sales.
• Excellent communication skills (written and verbal).
• Strong listening skills and the ability to empathize with diverse customer needs.

Responsibilities

• Engage with customers via phone to build relationships.
• Provide education on services and products.
• Identify customer needs and connect them with resources.

Skills

Customer service

Communication skills

Listening skills

Empathy

Self-motivation

Tools

CRM systems

Digital communication tools

Job description

About Bump Health

Bump Health is on a mission to make healthcare more accessible, affordable, and empowering for moms and families. We deliver personalized care, resources, and products designed to support families through every stage of the parenting journey. Our team is passionate, collaborative, and dedicated to making a positive impact in people’s lives.

The Role

As a Customer Outreach Specialist, you’ll be the friendly, proactive voice of Bump Health reaching out to current and prospective customers to share resources, answer questions, and ensure they feel supported every step of the way. This role is ideal for someone who is people-oriented, empathetic, and energized by meaningful conversations.

• Proactively engage with customers via phone to build relationships and ensure satisfaction.
• Provide education and guidance on Bump Health’s services, products, and programs.
• Identify customer needs and connect them with the right resources or solutions.
• Collect and relay feedback to internal teams to improve customer experience.
• Track interactions and outcomes in the CRM system with accuracy and attention to detail.
• Collaborate with the Customer Success and Operations teams to deliver a seamless experience.
• Meet and exceed outreach goals, response times, and customer satisfaction targets.

Qualifications

• 1–2 years of experience in customer service, outreach, or sales (healthcare or wellness experience is a plus).
• Excellent communication skills (written and verbal).
• Strong listening skills and the ability to empathize with diverse customer needs.
• Comfortable using CRM systems and digital communication tools.
• Self-motivated, reliable, and able to thrive in a fast-paced environment.
• Passion for supporting moms, parents, and families.

• Mission-driven work with a growing health company.
• Competitive compensation and benefits package.
• Opportunities for growth and advancement.
• A supportive, collaborative team that celebrates impact and innovation.