Customer Experience Specialist II — Territory & Growth

InterMetro Industries; Wilkes-Barre (Luzerne County); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Growth potential

Impactful work

Health & wellness offerings

Excellent benefits package

Employee development programs

Challenging and fun atmosphere

Job summary

InterMetro Industries is seeking a Customer Service Representative II (CSR II) for our Corporate HQ in Wilkes-Barre, PA. The CSR II provides consistent, exceptional support to customers, sales representatives, internal customers and team members while maintaining service levels.

This role includes territory responsibilities. The position requires five years of customer service experience, a High School Diploma or GED, strong communication and problem-solving skills, and proficiency with

Qualifications

• High School Diploma or GED required.
• Five years of customer service experience required.
• Good mathematical skills.
• Proficient with Microsoft Office Suite, especially Outlook and Excel.
• Excellent communication and time management skills.
• Ability to learn and retain large amounts of complex information.
• Able to work independently and in a team.

Responsibilities

• Provide timely support via phone, email or live chat to customers regarding orders, product, services, or inquiries.
• Refer customers to CS Supervisors or designated resource as required.
• Record details of customer contacts and actions taken.
• Manage assigned territory.
• Handle RMAs.
• Work with credit department to resolve disputed credit items.
• Provide feedback on the efficiency of the customer service process and product/service issues.
• Adhere to Code of Business Ethics and report violations.
• Other duties as assigned.

Skills

Customer service

Communication

Time management

Problem solving

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Outlook

Excel

Job description

InterMetro Industries is seeking a Customer Service Representative II (CSR II) for our Corporate HQ in Wilkes-Barre, PA. The CSR II provides consistent, exceptional support to customers, sales representatives, internal customers and team members while maintaining service levels.

This role includes territory responsibilities. The position requires five years of customer service experience, a High School Diploma or GED, strong communication and problem-solving skills, and proficiency with