CSR II: Territory Support & Customer Solutions

Intermetro Industries Corp; Wilkes-Barre (Luzerne County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Growth potential

Impactful work

Health & wellness offerings

Excellent benefits package

Employee development programs

Challenging & fun atmosphere

Job summary

InterMetro Industries is seeking a Customer Service Representative II to join our Wilkes-Barre, PA team. You will provide timely support via phone, email or live chat to customers, manage an assigned territory, handle RMAs, and coordinate with the credit department to resolve disputes.

The role requires five years of customer service experience, strong math and MS Office skills, and excellent communication. A collaborative, fast-paced environment and growth opportunities are offered.

Qualifications

• High School Diploma or GED required.
• Five years of customer service experience requested.
• Strong math skills required.
• Proficiency with MS Office, especially Outlook and Excel.
• Excellent communication and time management skills expected.
• Ability to learn and retain large amounts of information.
• Able to multitask in a fast-paced environment.
• Ability to work independently and in a team.
• Good problem solving and reasoning abilities.

Responsibilities

• Provide timely support via phone, email or live chat to customers regarding orders, product, services, problems, or inquiries.
• Refer customers to CS Supervisors or designated resource as required.
• Record details of customer contacts and actions taken.
• Manage assigned territory.
• Handle RMAs.
• Coordinate with the credit department to resolve disputed credit items.
• Provide feedback on customer service process, product/service failures or customer concerns.
• Other duties as assigned.

Skills

Customer service

Time management

Mathematical skills

Microsoft Office Suite

Outlook

Excel

Communication

Multi-tasking

Independent & teamwork

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Outlook

Excel

Job description

InterMetro Industries is seeking a Customer Service Representative II to join our Wilkes-Barre, PA team. You will provide timely support via phone, email or live chat to customers, manage an assigned territory, handle RMAs, and coordinate with the credit department to resolve disputes.

The role requires five years of customer service experience, strong math and MS Office skills, and excellent communication. A collaborative, fast-paced environment and growth opportunities are offered.