Customer Service Pro II — Territory & Solutions

InterMetro Industries Corporation; Wilkes-Barre (Luzerne County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Growth opportunities

Health & wellness offerings

Excellent benefit package

Employee development programs

Challenging and fun atmosphere

Job summary

InterMetro Industries is seeking a Customer Service Representative II (CSR II) for our Corporate HQ located in Wilkes-Barre, PA. The CSR II provides consistent, exceptional support of daily activities with customers, sales representatives, internal customers and department members in maintaining proper level of service.

This position has assigned territory responsibilities. We are seeking an individual who enjoys being a valued member of a driven team, building positive and collaborative

Qualifications

• High School Diploma or GED.
• Five years of customer service experience.
• Good mathematical skills.
• Good working knowledge of Microsoft Office Suite, particularly Outlook and Excel.
• Excellent communication and time management skills.
• Ability to learn and retain large amounts of complex information to provide customer solutions.
• Comfortable with a long learning curve.
• The ability to multi task in a fast paced high volume environment is essential.
• The ability to work independently and in a team environment.
• The ability to use logic resulting in good decision making ability.
• Good problem solving and reasoning ability.

Responsibilities

• Provide timely support via phone, email or live chat to customers regarding orders, product, services, problem situations or other inquiries.
• Refer customers to CS Supervisors or designated resource as required.
• Record details of customer contacts and actions taken.
• Manage assigned territory.
• Handle RMA’s.
• Work closely with the credit department to resolve disputed credit items.
• Provide feedback to company on the efficiency of the customer service process, product/service failures or customer concerns.
• Contribute to a workplace environment that is conducive to the maintenance of the Code and report any violations.

Skills

Communication

Time management

Multitasking

Independent worker

Teamwork

Logic/Decision making

Problem solving

Learning curve

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Excel

Job description

InterMetro Industries is seeking a Customer Service Representative II (CSR II) for our Corporate HQ located in Wilkes-Barre, PA. The CSR II provides consistent, exceptional support of daily activities with customers, sales representatives, internal customers and department members in maintaining proper level of service.

This position has assigned territory responsibilities. We are seeking an individual who enjoys being a valued member of a driven team, building positive and collaborative