Customer Experience Specialist I – Multichannel Support

Outdoor Cap Company, Inc; Bentonville (AR); On-site; USD 30,000 - 42,000; Full time

Job summary

Outdoor Cap Company, Inc. in Bentonville, AR is seeking a Customer Experience Specialist I to deliver outstanding service by phone, email, and web. You will assist customers, process orders, and resolve issues while upholding our values of integrity and teamwork.

The role requires 1–3 years in customer service, a high school diploma or equivalent, and proficiency with Outlook, Word, and Excel. You will thrive in a fast-paced environment and help ensure accurate order information and customer

Qualifications

• Experience 1–3 years in customer service or business administration.
• Education: High School Diploma/GED or equivalent.
• Excellent communication and problem-solving abilities.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Answer questions, resolve issues, and take orders by phone, fax, email, or web.
• Maintain customer orders in Exenta as needed.
• Provide information about products or services and resolve complaints.
• Interact with customers to sell headwear lines in a professional manner.
• Collaborate with departments to ensure customer satisfaction.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Phone support

Education

High School Diploma/GED

Tools

Exenta

Outlook

Excel

Word

Job description

Outdoor Cap Company, Inc. in Bentonville, AR is seeking a Customer Experience Specialist I to deliver outstanding service by phone, email, and web. You will assist customers, process orders, and resolve issues while upholding our values of integrity and teamwork.

The role requires 1–3 years in customer service, a high school diploma or equivalent, and proficiency with Outlook, Word, and Excel. You will thrive in a fast-paced environment and help ensure accurate order information and customer