Customer Experience Specialist I: Headwear & Service Pro

Outdoor Cap Company; Bentonville (AR); On-site; USD 34,000 - 42,000; Full time

Job summary

Outdoor Cap Company is seeking a Customer Experience Specialist I in Bentonville. You will provide exceptional service by answering questions, resolving issues, and taking orders via phone, fax, email, or web.

You will interact with customers to supply product information, handle complaints, and support shipping and order inquiries while maintaining professionalism and a team-oriented approach.

Qualifications

• Education: High School Diploma/GED or equivalent years of experience.
• Experience: 1-3 years customer service or business administration.
• Supervisory: No direct reports.

Responsibilities

• Answer questions, resolve issues, and take orders by phone, fax, email, or web.
• Regularly calculate figures such as discounts, interest, proportions, percentages.
• Serve as liaison between the customer and various departments.
• Handle inquiries about products and services and resolve complaints.
• Enter customer orders into Exenta as needed.
• Maintain phone coverage and follow-up on customer concerns and shipping inquiries.

Skills

Outlook

Word

Excel

Typing

Communication

Multitasking

Professionalism

Teamwork

Education

High School Diploma/GED

Tools

Exenta

Job description

Outdoor Cap Company is seeking a Customer Experience Specialist I in Bentonville. You will provide exceptional service by answering questions, resolving issues, and taking orders via phone, fax, email, or web.

You will interact with customers to supply product information, handle complaints, and support shipping and order inquiries while maintaining professionalism and a team-oriented approach.