Customer Experience Specialist I — Service & Solutions

Outdoor Cap Company, Inc; Bentonville (AR); On-site; USD 35,000 - 52,000; Full time

Job summary

Outdoor Cap Company, Inc is seeking a Customer Experience Specialist I to deliver exceptional service to internal and external customers in Bentonville, AR. You will answer questions, resolve issues, and process orders while collaborating with multiple departments to ensure customer satisfaction.

The role requires 1-3 years of customer service or related experience and a High School Diploma or GED. Proficiency in Outlook, Word, and Excel is expected, with strong communication and multitasking

Qualifications

• Education High School Diploma/GED or equivalent years of experience.
• Experience 1-3 years customer service or business administration.

Responsibilities

• Answer questions, resolve issues, and take orders by phone, fax, email, or web.
• Enter customer orders into Exenta as needed.
• Provide information and respond to inquiries about products or services and handle complaints.
• Sell headwear lines in a professional manner.
• Coordinate with departments to resolve customer concerns.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Education

High School Diploma/GED

Tools

Outlook

Word

Excel

Job description

Outdoor Cap Company, Inc is seeking a Customer Experience Specialist I to deliver exceptional service to internal and external customers in Bentonville, AR. You will answer questions, resolve issues, and process orders while collaborating with multiple departments to ensure customer satisfaction.

The role requires 1-3 years of customer service or related experience and a High School Diploma or GED. Proficiency in Outlook, Word, and Excel is expected, with strong communication and multitasking