Customer Experience & Support Specialist

THE HOUK GROUP, LLC; Mountain Home (AR); On-site; USD 28,000 - 42,000; Full time

Job summary

THE HOUK GROUP, LLC in Mountain Home, Arkansas seeks a friendly Customer Service Associate to assist customers by phone, email, and chat, greet callers warmly, and determine the reason for their call. You will resolve issues promptly, update account information, process payments when needed, and propose solutions related to orders while maintaining high customer satisfaction and professional conduct.

This role requires empathy, clear communication, and the ability to use computer systems to

Qualifications

• HS diploma or GED.
• Must be able to read, write, and speak English.
• Must be at least 18 years or older.

Responsibilities

• Communicates with customers and internal stakeholders via phone, email, and chat.
• Greets customers warmly and ascertains reason for calling.
• Promotes positive customer interactions and high levels of customer satisfaction.
• Identifies, addresses, and resolves issues in a timely manner.
• Utilizes computer technology to manage service issues and requests.
• Suggests solutions concerning or relating to customer orders.
• Takes payment information and other pertinent information.
• Updates customer account information.

Skills

Customer service

Communication

Education

HS diploma or GED

Job description

THE HOUK GROUP, LLC in Mountain Home, Arkansas seeks a friendly Customer Service Associate to assist customers by phone, email, and chat, greet callers warmly, and determine the reason for their call. You will resolve issues promptly, update account information, process payments when needed, and propose solutions related to orders while maintaining high customer satisfaction and professional conduct.

This role requires empathy, clear communication, and the ability to use computer systems to