Customer Experience Specialist 1

Outdoor Cap Company, Inc; Bentonville (AR); On-site; USD 35,000 - 52,000; Full time

Job summary

Outdoor Cap Company, Inc is seeking a Customer Experience Specialist I to deliver exceptional service to internal and external customers in Bentonville, AR. You will answer questions, resolve issues, and process orders while collaborating with multiple departments to ensure customer satisfaction.

The role requires 1-3 years of customer service or related experience and a High School Diploma or GED. Proficiency in Outlook, Word, and Excel is expected, with strong communication and multitasking

Qualifications

• Education High School Diploma/GED or equivalent years of experience.
• Experience 1-3 years customer service or business administration.

Responsibilities

• Answer questions, resolve issues, and take orders by phone, fax, email, or web.
• Enter customer orders into Exenta as needed.
• Provide information and respond to inquiries about products or services and handle complaints.
• Sell headwear lines in a professional manner.
• Coordinate with departments to resolve customer concerns.

Skills

Customer service

Communication skills

Multitasking

Problem solving

Education

High School Diploma/GED

Tools

Outlook

Word

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Experience Specialist 1

Regular FULL-Time Customer Exp & COP Bentonville, AR, US

5 days ago Requisition ID: 2195

The Customer Experience Specialist I provides exceptional customer service with honesty and integrity to all internal and external Outdoor Cap customers.

• Serves Outdoor Cap customers by answering questions, resolving issues, and taking orders by phone, fax, email, or web.
• Regularly calculates figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume efficiently.
• Routinely applies common sense understanding to carry out instructions and to deal with problems involving several variables in standardized situations.
• Performs well in a fast-paced environment and with a mission of serving customers.
• Serves as liaison between the customer and various departments.
• Interacts with customers to provide information in response to inquiries about products or services and to handle and resolve complaints.
• Interacts confidently and professionally selling all headwear lines in a professional manner.
• Interacts positively with customers and coworkers under heavy workload with constant interruptions.
• Constantly accesses information on the computer while talking with customers.
• Maintains constant phone coverage along with customer follow-up, problem solving customer concerns, shipping concerns and order inquiries, along with assigned clerical support.
• Tracks, manages & enters customer orders into Exenta as needed.
• Upholds Outdoor Cap's values of acting with integrity; working together as a team; treating each other with respect.
• Demonstrates proficiency in basic computer knowledge using Outlook, Word, and Excel.
• Above average typing and ten-key capabilities.
• Excellent communication skills (written and verbal) and has problem solving abilities.
• Must be able to multi-task efficiently.
• Prides themselves on their professionalism, should be outgoing, personable, and a good conversationalist.
• Treats others with respect and work well within their team.

Education & Qualifications

Education High School Diploma/GED or equivalent years of experience

Experience 1-3 years customer service or business administration

Physical & Mental Requirements

• The person in this position frequently communicates with customers and must be able to exchange accurate information and engage in conflict resolution strategies when needed.
• Must be able to remain in a stationary position (seated) 80% of the day and occasionally reach, bend, and move inside the office to access files and product.
• Required to have close visual acuity to perform computer tasks and operate other office machinery.
• Able to hear and effectively communicate with peers.
• Able to hear a telephone ring.
• Able to move 10-20 lbs. occasionally throughout the day.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.