Customer Experience Coordinator - PPE Solutions

Ironwear; Deer Park (OH); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Free parking

Snacks & beverages

Dog friendly

Company events

Job summary

Ironwear is seeking a Customer Experience Coordinator to act as the direct link between customers, the Sales Team, and internal personnel. The role involves limited sales capacity, maintaining customer relationships, providing ongoing support, addressing inquiries about products, and helping customers decide on purchases.

Responsibilities include handling calls, emails, and chats; evaluating orders for the Processing Department; assisting with product inquiries; and ensuring accurate, timely

Qualifications

• High school degree or GED required.
• Minimum of two years related experience.

Responsibilities

• Answer incoming phone calls, customer support emails and customer chats while providing a first-class customer experience.
• Evaluate and write up incoming orders and present them to the Processing Department.
• Assist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goods.
• Have a basic understanding of company product knowledge to properly address customer questions and concerns.
• Offer customers alternative products or additional products to boost sales and provide first-class customer service.
• Provide customer outreach when necessary to relay and evaluate any pending issues.
• Communicate cross-functionally with processing team/Account Managers to ensure orders are processed accurately inclusive of; price validation, shipping methods/costs, backorders etc.
• Communicate with account managers to address any customer concerns.
• Process all paperwork for customer orders/RMAs/backorders etc.
• Compile pertinent customer data in provided documentation and flag any concerns/patterns to management.
• Maintain and collect accurate customer data in our ticketing, ERP and CRM platforms

Skills

Communication skills

MS Office

Multitasking

Detail oriented

Interpersonal skills

CX tools

Education

High school diploma or GED

Tools

CRM tools

Job description

Ironwear is seeking a Customer Experience Coordinator to act as the direct link between customers, the Sales Team, and internal personnel. The role involves limited sales capacity, maintaining customer relationships, providing ongoing support, addressing inquiries about products, and helping customers decide on purchases.

Responsibilities include handling calls, emails, and chats; evaluating orders for the Processing Department; assisting with product inquiries; and ensuring accurate, timely