Customer Experience & Sales Support Specialist

Ironwear; West Palm Beach (FL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan with Company Match

Paid Time Off

Convenient Location with Free Parking

Company Beverages and Snacks

Dog Friendly Work Atmosphere

Company Gatherings and Events

Job summary

Ironwear is seeking a Customer Experience Coordinator to bridge customers, the Sales Team, and internal teams. The role includes handling inquiries, processing orders, and supporting product-related decisions.

The successful candidate will have a high school diploma or GED and at least two years of relevant experience, with strong communication skills and familiarity with CX ticketing tools. The position offers a friendly, dog-friendly work atmosphere and on-site parking.

Qualifications

• High school degree or GED is required.
• A minimum of two years of related experience is required.

Responsibilities

• Answer incoming calls, emails and chats to provide first-class customer experience.
• Evaluate and write up incoming orders and present to Processing Department.
• Assist customers with product inquiries including inventory, pricing, orders, backorders, and returns.
• Have basic product knowledge to answer questions and address concerns.
• Offer alternative or additional products to boost sales and service quality.
• Provide customer outreach to relay and resolve pending issues.
• Communicate cross-functionally with processing teams and Account Managers to ensure accurate orders, pricing, shipping, and backorders.
• Process paperwork for orders, RMAs and backorders.
• Compile customer data in documentation and flag concerns to management.
• Maintain accurate customer data in ticketing, ERP and CRM platforms.

Skills

Verbal & written communication

Microsoft Office

Multi-tasking

Organized

Interpersonal skills

CX ticketing (Zendesk/Kustomer)

Education

High school diploma or GED

Tools

CRM/ERP systems

Job description

Ironwear is seeking a Customer Experience Coordinator to bridge customers, the Sales Team, and internal teams. The role includes handling inquiries, processing orders, and supporting product-related decisions.

The successful candidate will have a high school diploma or GED and at least two years of relevant experience, with strong communication skills and familiarity with CX ticketing tools. The position offers a friendly, dog-friendly work atmosphere and on-site parking.