Customer Experience Specialist I: Growth Path & Benefits

Altimate Medical, Inc.; Morton (MN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Bonus opportunities

Paid time off

Job summary

Altimate Medical, Inc. is seeking a Customer Experience Specialist I for an on-site role in Morton, MN. You will be the friendly voice helping customers with orders, information, pricing, and support to ensure a smooth experience.

Training will cover our product lines and NetSuite-based order management. This role offers career growth, a path to higher levels, and a comprehensive benefits package in a collaborative, problem-solving environment.

Qualifications

• High school diploma or equivalent preferred.
• Strong verbal, written, and listening skills, with proficiency in English.
• A customer-first attitude; previous customer service experience is a plus but not required.
• Basic computer and keyboarding skills and a general understanding of Microsoft Office.
• Problem-solving skills and a willingness to learn technical products, drawings, and manuals.
• Comfort working with cross-functional teams and keeping customer and company information confidential.

Responsibilities

• Respond to customer calls, emails, chats, and web quote requests promptly and professionally.
• Help sales representatives, dealers, therapists, and end-users with order status, product information, pricing, quotes, and account questions.
• Research and resolve customer issues and walk customers through basic product troubleshooting and proper use.
• Create accurate quotes and sales orders, including freight pricing, ship-to details, and special handling instructions.
• Set up and maintain customer accounts with correct discounts, terms, and notes.
• Keep customers informed on product availability, fulfillment, and shipping.
• Generate return material authorizations (RMAs) and process warranty requests.
• Log customer complaints and feedback and immediately escalation any possible medical incident to our Quality team.
• Spot trends in customer interactions and share ideas to improve our service, quality, and products.
• Follow established procedures and route more complex questions to the right team members.

Skills

Customer service

English proficiency

Problem solving

Microsoft Office

Team collaboration

Education

High school diploma

Tools

NetSuite

Job description

Altimate Medical, Inc. is seeking a Customer Experience Specialist I for an on-site role in Morton, MN. You will be the friendly voice helping customers with orders, information, pricing, and support to ensure a smooth experience.

Training will cover our product lines and NetSuite-based order management. This role offers career growth, a path to higher levels, and a comprehensive benefits package in a collaborative, problem-solving environment.