Customer Experience Specialist I

AltimateMedical; Morton (MN); In loco; USD 42.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual bonus

Profit sharing

Comprehensive benefits

Paid time off

Descrizione del lavoro

AltimateMedical in Minnesota is seeking a Customer Experience Specialist I to be the friendly voice for customers, helping them find the right equipment and the right support. You’ll respond to calls, emails, chats and quotes, assist with orders, pricing, and account questions, and guide basic product usage.

This office-based role emphasizes teamwork with cross-functional colleagues and confidential handling of information.

Competenze

• High school diploma or equivalent.
• Strong written and verbal English; customer-focused mindset.
• Willingness to learn technical products and manuals.
• Basic computer skills and MS Office familiarity.
• Ability to work with cross-functional teams and maintain confidentiality.

Mansioni

• Respond to customer calls, emails, chats, and quotes promptly.
• Assist sales reps, dealers, therapists, and end-users with orders and information.
• Research and resolve issues; guide basic product troubleshooting.
• Create quotes and sales orders, including freight and ship-to details.
• Set up and maintain customer accounts with discounts and terms.
• Inform customers on product availability, fulfillment, and shipping.
• Generate RMAs and process warranty requests.
• Log complaints and escalate medical incidents to Quality.
• Spot trends and suggest improvements to service and products.
• Route complex questions to the appropriate teams.

Conoscenze

Customer service

English proficiency

MS Office

Problem solving

Confidentiality

Cross-functional teamwork

Formazione

High school diploma

Strumenti

NetSuite

Order management systems

Descrizione del lavoro

Brief Description

At AltimateMedical, we improve quality of life for the individuals and clinicians who rely on our products every day. AltimateMedical designs and manufacture differentiated medical equipment across multiple sectors of the healthcare industry. Over the years, we have expanded our portfolio through both innovation and strategic growth, including the addition of respected healthcare brands through MedicalPositioning, ActiveAid, Therafin, and Leggero.

As a Granite Partners company, we believe in sharing success and investing in our people. We offer meaningful career growth opportunities, a collaborative and values-driven culture, and the chance to make a direct impact on the lives of those who depend on our products every day.

Our innovative, dynamic, and collaborative culture drives us to develop and deliver high-quality solutions that make a meaningful difference in people's lives.

Brief Description

At AltimateMedical, we improve quality of life for the individuals and clinicians who rely on our products every day. AltimateMedical designs and manufacture differentiated medical equipment across multiple sectors of the healthcare industry. Over the years, we have expanded our portfolio through both innovation and strategic growth, including the addition of respected healthcare brands through MedicalPositioning, ActiveAid, Therafin, and Leggero.

Do you love solving problems and making someone’s day better? Our customers aren’t just placing orders. They’re therapists, clinicians, dealers, and families working to help someone stand, sit, move, and live more independently.

As a Customer Experience Specialist I, you’ll be the friendly, knowledgeable voice that gets them the right equipment, the right answers, and the right support, right when it matters.

What You’ll Do

• Respond to customer calls, emails, chats, and web quote requests promptly and professionally.
• Help sales representatives, dealers, therapists, and end-users with order status, product information, pricing, quotes, and account questions.
• Research and resolve customer issues and walk customers through basic product troubleshooting and proper use.
• Create accurate quotes and sales orders, including freight pricing, ship-to details, and special handling instructions.
• Set up and maintain customer accounts with correct discounts, terms, and notes.
• Keep customers informed on product availability, fulfillment, and shipping.
• Generate return material authorizations (RMAs) and process warranty requests.
• Log customer complaints and feedback and immediately elevate any possible medical incident to our Quality team.
• Spot trends in customer interactions and share ideas to improve our service, quality, and products.
• Follow established procedures and route more complex questions to the right team members.

What You Bring

• High school diploma or equivalent preferred.
• Strong verbal, written, and listening skills, with proficiency in English.
• A customer-first attitude; previous customer service experience is a plus but not required.
• Basic computer and keyboarding skills and a general understanding of Microsoft Office.
• Problem-solving skills and a willingness to learn technical products, drawings, and manuals.
• Comfort working with cross-functional teams and keeping customer and company information confidential.

How You’ll Grow

Product expertise: Build knowledge across our Standing, Seating & Mobility, Hygiene, and Imaging Positioning product lines.

Systems skills: Become proficient in NetSuite and our order management tools.

Career path: Advance to Customer Experience Specialist II and III, taking on technical troubleshooting, sample sales, peer support, and training new team members.

We’ll train you on our products and systems and give you a clear path to grow from Customer Experience Specialist I to II and III as your skills develop.

Work Environment

This is an office-based role that involves working at a computer and on the phone for most of the day, with occasional bending, twisting, or lifting of light objects.

Summary

AMHI offers competitive pay, annual bonus and profit-sharing opportunities, and market-leading benefits designed to support your wellbeing both at work and beyond. Full-time employees are eligible for a comprehensive benefits package that includes medical, dental, vision, and life insurance; short- and long-term disability coverage; a Health Savings Account (HSA) with company contributions; a Vanguard 401(k) with employer contributions; generous paid time off, including volunteer time off and paid holidays; and access to the Granite Assistance Fund for support when it's needed most. Part-time employees may be eligible for select benefits based on scheduled hours and plan requirements.

AltimateMedical is an equal opportunity employer.