Customer Service Technician- Medical Equipment

Zohorecruit; Michigan; Sur place; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Paid time off

Paid holidays

Bonus opportunities

Mileage reimbursement

Phone reimbursement

Employee discounts

EAP

401(k)

Résumé du poste

Impact to Health in Menominee, MI is seeking a compassionate Customer Service Technician to deliver, set up, and maintain essential medical equipment in patients' homes, while providing clear education that helps patients and caregivers feel confident and supported.

In this role you will travel to patient homes, coordinate insurance verification, handle intake duties, and ensure accurate documentation for billing and care coordination, with a focus on empathy and safety.

Qualifications

• Highschool diploma or GED required.
• Valid driver’s license with a clean driving record.

Responsabilités

• Deliver, set up, and maintain medical equipment with a patient-first mindset.
• Provide education to patients and caregivers on equipment use, safety, and maintenance.
• Offer compassionate, phone and in-person support for questions and concerns.
• Complete all delivery forms, documentation, and patient instructions accurately.
• Maintain a clean, safe, and organized company vehicle.
• Coordinate insurance verification and explain coverage to patients.
• Manage intake responsibilities including calls, referrals, and charts.
• Observe and communicate additional patient needs, advocating for comfort and safety.
• Prepare accurate files and documentation for billing and operations.
• Provide courteous service to walk-in patients and referral sources.
• Troubleshoot equipment concerns with patience and clarity.
• Maintain up-to-date knowledge of equipment and regulations.
• Participate in on-call assignments as needed.
• Work with team to coordinate deliveries and ensure timely service.
• Perform additional duties to support patient care.

Formation

Highschool diploma or GED

Description du poste

Customer Service Technician- Medical Equipment

Menominee, United States | Posted on 10/06/2026

• Salary $18.31 - $20/hr depending on related experience, plus bonus opportunity.
• Country United States

About Us

The mission of Impact to Health is to champion the careers of healthcare professionals and the success of our partners, fostering a culture of excellence that puts patient health at the heart of every connection we make.

Job Description

Seeking a Compassionate Customer Service Technician- Medical Equipmentin Menominee, MI

Impact to Health is seeking a compassionate Customer Service Techniciancommitted to improving patient health, comfort, and confidence throughexceptional support and hands-on care. In this role, you deliver, set up, and maintain essentialmedical equipment while providing clear, empathetic education that helpspatients and caregivers feel safe and supported at home. You also serve as a reassuring voice over the phone and inperson-guiding patients, answering questions, and ensuring their needs are metwith dignity, patience, and respect. Every interaction you have, whether on the road or in theoffice, directly contributes to better health outcomes and a more positive careexperience.

Work Schedule:8am-5pm

On-Call Duties :biweekly

Essential Job Duties and Responsibilities

• Deliver,set up, and maintain medical equipment with a patient-first mindset,ensuring each interaction reflects compassion, respect, and attentiveness.
  
• Providesupportive, easy-to-understand education to patients and caregivers onequipment use, safety, and maintenance—empowering them to feel confidentand secure in their care.
  
• Offerkind, patient-centered customer service over the phone and in person,helping individuals navigate questions, concerns, and equipment needs withreassurance.
  
• Completeall delivery forms, documentation, and patient instructions accurately tosupport continuity of care and safe equipment use.
  
• Maintaina clean, safe, and organized company vehicle to ensure reliable servicefor patients.
  
• Coordinateinsurance verification with care and accuracy, helping patients understandcoverage and reducing stress during the intake process.
  
• Manageintake responsibilities—including answering calls, receiving referrals,collecting patient information, and preparing charts—with empathy andprofessionalism.
  
• Observeand communicate additional patient needs, advocating for their comfort,safety, and wellbeing.
  
• Prepareaccurate files, tickets, and documentation for billing, routing, and dailyoperations to support seamless patient care.
  
• Providecourteous, compassionate service to walk-in patients and referral sources,ensuring every person feels valued and supported.
  
• Troubleshootequipment concerns with patience and clarity, helping patients feelreassured and safe.
  
• Maintainup-to-date knowledge of medical equipment, supplies, and regulations todeliver high-quality, reliable support.
  
• Participatein on-call assignments as needed, offering calm, empathetic assistance during after-hours needs.
  
• Workcooperatively with team members to coordinate deliveries and ensuretimely, compassionate patient service.
  
• Performadditional duties as assigned to support patient health, comfort, andoverall care experience.
  

Travel

• Travelvia company/personal vehicle required to patient’s homes for set-ups andreoccurring delivery
  
• Use ofa personal vehicle may be required for deliveries, all miles driven forcompany purposes will be eligible mileage reimbursement
  

Requirements

Qualifications:

Required Education and/or Experience

• Highschool diploma or GED equivalent, required
  
• Validdriver’s license in state of residence with a clean driving record
  

Preferred Education and/or Experience

• Experiencewith medical equipment, preferred
  
• Oneyear of related work experience, preferred
  
• Medicalterminology, preferred
  

Employment is contingent upon successfully completing abackground check, drug screening, compliance onboarding, and credentialingrequirements, as well as maintaining a valid driver’s license with a cleandriving record when applicable to the position.

• Generouspaid time off and paid holidays
  
• Bonusand incentive opportunities
  
• Fixedand variable car reimbursement for Area Managers and Account Executives
  
• Car,mileage, and telephone reimbursement(as applicable)
  
• Employeediscount and recognition programs
  
• EmployeeAssistance Program (EAP)
  
• 401(k),HSA, and FSA/Dependent Care FSA
  
• Medical,prescription, dental, and vision coverage
  
• Lifeinsurance, disability, accidental death, identity protection, and legalservices